# Customer Support Representative

> SSC HR Solutions · Cairo, Egypt · — · Posted 2026-09-13

**Workplace:** on_site

**Department:** Information Technology

## Description

Customer Support Representative

  
**Employment Type:** Full-Time  
**Experience:** 0–3 Years  
**Department:** Customer Support / Operations

### About the Role

We are looking for a **Customer Support Representative** to join our team and provide excellent support to customers using our IT products and services. The ideal candidate is customer-focused, technically curious, and able to communicate clearly while resolving customer issues efficiently.

This position is suitable for both **fresh graduates and candidates with up to 3 years of customer support or technical support experience**.

### Key Responsibilities

-   Respond to customer inquiries through phone, email, chat, and other support channels.
-   Understand customer issues and provide accurate and timely solutions.
-   Troubleshoot basic technical and product-related issues.
-   Escalate complex technical problems to the appropriate technical or development team.
-   Follow up with customers to ensure issues are fully resolved.
-   Maintain accurate records of customer interactions, issues, and resolutions.
-   Guide customers on how to use the company's products, systems, or services.
-   Maintain a professional and positive attitude when handling customer complaints.
-   Work closely with internal teams to resolve customer issues and improve the overall customer experience.
-   Meet agreed customer service and response-time targets.
-   Contribute to FAQs, knowledge bases, and support documentation when required.

### Requirements

-   Bachelor's degree in **IT, Computer Science, Business, or a related field** is preferred.
-   **0–3 years of experience** in customer support, technical support, call center, or a similar role.
-   Fresh graduates are welcome to apply.
-   Excellent verbal and written communication skills.
-   Good problem-solving and analytical abilities.
-   Basic understanding of IT concepts and troubleshooting.
-   Ability to learn new software, systems, and technologies quickly.
-   Strong customer-service mindset and patience when dealing with customers.
-   Good organizational and time-management skills.
-   Ability to work independently as well as part of a team.
-   Proficiency in **English** is required; additional languages are a plus.

### Nice to Have

-   Experience with CRM or ticketing systems.
-   Basic knowledge of networking, software, SaaS, or cloud-based applications.
-   Experience in a technical/customer support environment.
-   IT certifications such as CompTIA A+, ITIL, or similar are a plus.

### What We Offer

-   Competitive salary package.
-   Professional development and training opportunities.
-   Supportive and collaborative work environment.
-   Career growth opportunities within the IT and customer support functions.
-   Exposure to modern IT products and technologies

## Apply

[Apply at SSC HR Solutions](https://apply.workable.com/ssc-hr/j/F5D62C1BCD/apply)

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