# IT Support Technician (6-Month Contract) > STACK IT Recruitment · Toronto, Canada · Contract · Posted 2026-05-29 **Workplace:** on_site **Department:** Kinterra Capital ## Description 💡 **Enjoy hands-on IT support and helping users adapt to new technology?**  We’re hiring a **Level 1/1.5 IT Support Technician** for a **6-month onsite contract** to provide front-line technical support across the organization. Working closely with the IT team, you'll troubleshoot day-to-day technology issues, support employee onboarding and equipment setup, and help deliver a seamless user experience in a fast-paced, collaborative environment.   💻 **Who You Are**  You’re a motivated IT support professional with a strong interest in hands-on desktop support and end-user experience. You approach technical issues with a calm, methodical mindset and communicate clearly with users at all levels of technical comfort.     You’re eager to continue developing your technical skills, adapt quickly in a project-driven environment, and support users through technology changes with patience and professionalism.  📍 **Work Type**  - **Location: Toronto, ON (Fully On-site – 5 days a week in office)**  - **Contract Length: 6-month contract**  - Monday to Friday, 8:30 AM – 5 PM, with on-call support on rotation - Vacancy Type: This role is a newly created position ## Requirements 🎯 **What You’ll Do (Your Superpowers)**  - Provide first-line IT support for employees across the organization, serving as the primary point of contact for day-to-day technical issues - Deliver onsite desktop support in a fast-paced office environment, including troubleshooting laptops, monitors, printers, mobile devices, meeting room technology, and peripheral equipment - Support employee onboarding and offboarding activities, including workstation setup, user account provisioning, software installation, and device configuration - Troubleshoot and support Microsoft 365 applications and services, including Outlook, Teams, SharePoint, OneDrive, and related collaboration tools - Provide assistance with user access requests, account administration, and basic Active Directory / Microsoft Entra ID tasks - Support audio-visual and Microsoft Teams meeting room technology, ensuring conference rooms are operational and ready for use - Assist users with common application issues across Microsoft Office, Adobe Acrobat, DocuSign, and other business applications - Document issues, resolutions, procedures, and configurations to maintain accurate IT knowledge and support records - Escalate complex technical issues to Level 2 and Level 3 IT resources when required - Support remote users and acquired business locations through remote troubleshooting and coordination with local site contacts - Leverage available resources, documentation, AI tools, and research to independently investigate and resolve technical issues - Deliver exceptional customer service while building positive relationships with employees across all departments - Contribute wherever needed within a small, collaborative IT team, taking ownership of tasks and supporting business priorities ⭐ **What We’re Looking For (Our Wishlist)**  - 1–3 years of IT support experience in a helpdesk, desktop support, technical support, or onsite support environment - Hands-on experience supporting: - Windows 10/11 workstations - Microsoft 365 applications and services - Microsoft Teams and collaboration tools - Basic Active Directory or Microsoft Entra ID administration - Mobile devices (iPhone and Android) - Strong troubleshooting skills and the ability to diagnose common hardware, software, and connectivity issues - Excellent customer service, communication, and interpersonal skills - A positive, service-oriented attitude with a genuine desire to help others - Resourceful and solutions-oriented mindset with the ability to research and work independently - Comfortable working in a professional, high-performance office environment - Strong organizational skills and attention to detail when documenting work and managing multiple priorities - Eagerness to learn, grow, and develop technical skills under the mentorship of senior IT professionals **Nice to Have (Not Required):**  - Exposure to SharePoint or Microsoft Teams administration - Basic PowerShell scripting or automation knowledge - Experience supporting onboarding/offboarding activities and user account administration - Relevant IT certifications are considered an asset (e.g., CompTIA, Microsoft, Cisco, ITIL, or equivalent) 🔥 **What Makes This Role Exciting**  - Career Growth & Mentorship – Learn directly from experienced IT professionals and gain exposure to modern enterprise technologies - Broad Technical Exposure – Work across Microsoft 365, SharePoint, Teams, AV systems, endpoint support, onboarding, and user administration - Hands-On Experience – Be the front line of IT support and gain practical experience solving real business challenges - High-Impact Environment – Join a growing organization where your contributions are visible and valued - Collaborative Team – Work alongside a supportive group that values learning, ownership, and continuous improvement ## Benefits - **Rate: $25.00 – $35.00/hour**  📩 **Ready to Grow Your IT Career? Apply Now!**  At STACK IT Recruitment, we connect technical talent with meaningful opportunities across Canada. If you meet around 70% of the qualifications, we encourage you to apply — we’d love to chat.  Know someone who’d be a great fit? Share this posting and help them take the next step in their IT career.  ✨ We’re proud to support diversity and inclusion.  If you require accommodation during the hiring process, just let us know — we’re happy to help.  **AI Use Disclosure:**  STACK IT uses AI-enhanced tools to support initial candidate screening and interview note analysis. All assessments and hiring decisions remain human-led. ## Apply [Apply at STACK IT Recruitment](https://apply.workable.com/stack-it-recruitment/j/227B41B77B/apply) --- Powered by [Workable](https://www.workable.com)