# Desktop Support Specialist

> STACK IT Recruitment · Toronto, Canada · Full-time · Posted 2026-05-01

**Salary:** CAD 60,000–70,000

**Workplace:** on_site

**Department:** Centennial Optical Ltd

## Description

💻 **Are you someone who enjoys solving technical problems, supporting end users, and keeping IT systems running smoothly behind the scenes?** 

We’re hiring a **Desktop Support Specialist** to join a growing organization where you’ll play a key role in supporting day-to-day IT operations, troubleshooting technical issues, and maintaining critical infrastructure systems. 

This is an ideal opportunity for someone who enjoys a mix of hands-on user support, systems administration, and infrastructure maintenance, while working in a fast-paced, collaborative environment. 

💻 **Who You Are** 

-   A customer-focused IT professional who enjoys helping users solve technical issues quickly and effectively 
-   Someone who thrives in fast-paced environments and can confidently juggle multiple priorities 
-   A strong communicator who can explain technical concepts clearly to non-technical users 
-   Detail-oriented, organized, and proactive in identifying and resolving issues 
-   A team player who enjoys collaborating while also working independently when needed 
-   Passionate about technology and committed to continuous learning and improvement 

📍 **Work Type** 

-   Location: North York, ON (Fully Onsite – 5 days a week in office) 
-   Vacancy Type: This role reflects an existing vacancy

## Requirements

🎯 **What You’ll Do** 

-   Provide first-line technical support for hardware, software, and end-user related issues 
-   Troubleshoot and resolve desktop, PC, network, and system-related problems 
-   Manage and maintain user accounts, permissions, and group access within Active Directory and related systems 
-   Support and maintain Microsoft-based environments including Windows workstations and servers 
-   Monitor and maintain infrastructure services including DNS, DHCP, antivirus, backups, and Windows updates 
-   Assist with software implementations, upgrades, and system deployments 
-   Document technical issues, resolutions, and support activities within ticketing and problem management systems 
-   Maintain inventory records for hardware, software, and licensing assets 
-   Support Office 365 and Azure Active Directory administration 
-   Assist with server, virtualization, and backup infrastructure where required 
-   Escalate complex technical issues when necessary and support after-hours maintenance activities as needed 

⭐ **What We’re Looking For** 

-   3+ years of experience in desktop support, systems administration, or IT support environments 
-   Strong knowledge of Microsoft environments including Windows 10/11, Active Directory, and Windows Server 
-   Experience supporting LAN/WAN networks, TCP/IP, DNS, and DHCP 
-   Experience with Office 365 and Azure Active Directory administration 
-   Strong troubleshooting, analytical, and problem-solving skills 
-   Excellent customer service and communication skills 
-   Ability to multitask and prioritize in a fast-paced support environment 
-   Professional, patient, and user-focused approach to technical support 

🔥 **What Makes This Role Exciting** 

-   Variety: A mix of desktop support, systems administration, and infrastructure work 
-   Impact: Play a key role in ensuring business operations and users stay productive 
-   Growth: Opportunity to expand your infrastructure and systems administration experience 
-   Collaboration: Work closely with internal teams and end users across the organization

## Benefits

-   **Base Salary:** $60,000 - $70,000 
-   **Paid Time Off:** Competitive vacation and personal days to maintain a healthy work-life balance    
-   **Benefits Package:** Medical, dental, and vision benefits to support your overall well-being    

📩 **Ready to Take the Next Step in Your IT Career? Apply Now!** 

At STACK IT Recruitment, we connect top talent with standout opportunities. If you meet at least 70% of the qualifications, we encourage you to apply — we’d love to chat! 

Know someone perfect for this role? Share it with your network — you might just help someone take the next step in their career. 

✨ We’re proud to support diversity and inclusion. Need accommodation during the hiring process? Just let us know — we’re here to support you! 

**AI Use Disclosure:**   
STACK IT uses AI-enhanced tools to support initial candidate screening and interview note analysis. All assessments and hiring decisions remain human-led.

## Apply

[Apply at STACK IT Recruitment](https://apply.workable.com/stack-it-recruitment/j/317D7AEC3F/apply)

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