# NOC Monitoring Engineer

> CallTek · Cebu City, Philippines (Remote) · Full-time · Posted 2026-03-26

**Workplace:** remote

## Description

Responsible for monitoring, maintaining, and troubleshooting network infrastructure to ensure optimal performance and minimal downtime. This role requires strong technical expertise, excellent problem-solving skills, and the ability to work in a fast-paced, 24/7 operational environment. 

**Key Responsibilities** 

**Monitoring & Incident Management** 

-   Monitor network infrastructure, systems, and applications using various monitoring tools (e.g., SolarWinds, PRTG, Nagios, Zabbix) 

-   Identify, diagnose, and resolve network issues, escalating complex problems to senior engineers when necessary 

-   Respond to alerts and incidents in accordance with established SLAs and priority levels.

-   Perform root cause analysis on recurring incidents and implement preventive measures.

-   Document all incidents, actions taken, and resolutions in the ticketing system.

**Network Operations** 

-   Maintain network availability and performance across enterprise infrastructure 

-   Perform regular health checks on network devices including routers, switches, firewalls, wireless controllers and load balancers 

-   Monitor bandwidth utilization and capacity planning metrics 

-   Execute network changes during scheduled maintenance windows 

-   Maintain up-to-date network documentation and diagrams

**System Administration** 

-   Monitor server performance, disk space, and application availability 

-   Perform basic system administration tasks on Windows and Linux servers 

-   Monitor backup systems and ensure successful completion of scheduled backups 

-   Coordinate with vendors and service providers for issue resolution

**Communication & Reporting** 

-   Provide timely status updates to stakeholders during incidents 

-   Generate and distribute daily, weekly, and monthly performance reports 

-   Participate in shift handover meetings to ensure continuity of operations 

-   Maintain clear and professional communication with technical and non-technical personnel

## Requirements

-   Bachelor's degree in Computer Science, Information Technology, or related field.
-   1+ years network operations or NOC experience 
-   Incident management and escalation handling 
-   Experience coordinating with field technicians and dispatch operations 
-   Hands-on experience with network monitoring tools and systems 
-   Experience working in a 24/7 operational environment 
-   Excellent analytical and problem-solving abilities 
-   Strong attention to detail and documentation skills 
-   Ability to work independently and as part of a team 
-   Effective communication skills, both written and verbal 
-   Ability to remain calm under pressure and manage multiple priorities 
-   Strong customer service orientation 
-   Preferred: CCNA, CCNP, Ruckus Certified, Aruba Certified, Meraki Certified or other networking-related certifications (CompTIA Network+, CWNA, Fortinet NSE) 
-   Willing to work onsite
-   Willingness to work rotating shifts, including nights, weekends, and holidays

## Benefits

-   Free one meal a day
-   Emergency Loan and Other Financial Assistance Program
-   Free 24 Hours snacks and beverages
-   Health Insurance
-   Health Subsidy
-   Interest-Based Clubs
-   Life Insurance
-   Team Socialization Allowance
-   Perfect Attendance Bonus
-   Year-End Performance Bonus Plan(Company discretion)
-   And much more

## Apply

[Apply at CallTek](https://apply.workable.com/staff4me/j/056A24888F/apply)

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