# NOC Coordinator

> CallTek · Cebu City, Philippines · Full-time · Posted 2026-03-26

**Workplace:** on_site

## Description

The NOC Coordinator plays a critical role in supporting the Network Operations Center by ensuring seamless case progression and resolution. This position focuses on proactive follow-up, cross-functional coordination, and maintaining operational efficiency to prevent delays and optimize service delivery.

**Key Responsibilities** 

**Proactive Case Management:** 

-   Actively monitor and follow up on open cases to ensure timely progression, resolution, and adherence to service level agreements.  

**Property Coordination & Communication:**  

-   Initiate outbound calls to properties to gather status updates, verify action items, and facilitate next steps  

-   Draft and send targeted follow-up emails to ensure accountability and maintain communication flow  

-   Track ongoing renovations, equipment installations, and other site-specific requirements to completion  

**Case Advancement & Escalation:**  

-   Identify and document clear next steps for each case to prevent stagnation  

-   Collaborate with internal teams to identify and resolve blockers impacting case progression  

-   Escalate critical issues appropriately to ensure swift resolution  

**Documentation & Reporting:**  

-   Maintain comprehensive, accurate, and timely case notes documenting all follow-up activities, outcomes, and status changes  

-   Ensure data integrity across all tracking systems for audit and reporting purposes

## Requirements

**Technical Knowledge:** 

-   Foundational to intermediate understanding of wireless infrastructure, network connectivity, and telecommunications concepts    
    

**Industry Experience:** 

-   Prior experience in a call center or technical support environment, with a preference for candidates supporting HSIA (High-Speed Internet Access) and MDU (Multi-Dwelling Unit) operations    
    

**Communication Excellence:** 

-   Strong verbal and written communication skills with the ability to interact professionally with internal teams and external property contacts    
    

**Organizational Skills:** 

-   Exceptional attention to detail, systematic approach to task management, and proven ability to prioritize multiple concurrent cases    
    

**Work Characteristics:**  

-   Experience with ticketing systems, CRM platforms, or NOC monitoring tools 
-   Self-motivated and proactive in identifying and addressing follow-up needs  

-   Ability to work independently with minimal supervision while maintaining team collaboration  
-   Willing to work onsite
-   Willingness to work rotating shifts, including nights, weekends, and holidays

## Benefits

-   Free one meal a day
-   Emergency Loan and Other Financial Assistance Program
-   Free 24 Hours snacks and beverages
-   Health Insurance
-   Health Subsidy
-   Interest-Based Clubs
-   Life Insurance
-   Team Socialization Allowance
-   Perfect Attendance Bonus
-   Year-End Performance Bonus Plan(Company discretion)
-   And much more

## Apply

[Apply at CallTek](https://apply.workable.com/staff4me/j/DC0C97BB70/apply)

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