# Network Operations Center (NOC Engineer)

> CallTek · Cebu City, Philippines · Full-time · Posted 2026-03-26

**Workplace:** on_site

## Description

We are seeking a skilled NOC Engineer to ensure 24/7 availability and performance of network infrastructure through monitoring, incident response, escalation management, and technical support while maintaining SLAs and collaborating with cross-functional teams. 

**Key Responsibilities** 

**Network Monitoring & Performance** 

-   Monitor infrastructure using SolarWinds, PRTG, Nagios, Zabbix, and other proprietary monitoring systems like Cosmos 

-   Analyze performance trends, bandwidth, latency, packet loss, and KPIs 

-   Maintain monitoring thresholds, alert policies, and SLA metrics   
     

**Incident & Problem Management** 

-   Respond to alerts and outages within SLA timeframes 

-    Perform triage, diagnosis, and manage incident lifecycle 

-    Conduct root cause analysis and document lessons learned 

-    Track trends and recommend preventive measures 

   
**Escalation Management** 

-   Serve as primary escalation point for Tier 1 and Tier 2 support team. 

-   Escalate complex issues to Tier 4 engineers and specialized teams 

-   Coordinate vendor support and facilitate bridge calls during major incidents 

-   Manage communication between technical teams, management, and stakeholders.  
    

**Network Operations & Maintenance** 

-   Execute firmware updates, patches, and configuration changes 

-   Configure routers, switches, firewalls, load balancers, wireless controllers 

-   Implement VLANs, access control policies, and VPN connections 

-   Perform change management and maintenance window activities   
    

**Troubleshooting & Support** 

-   Resolve issues across LAN, WAN, MPLS, SD-WAN, wireless networks 

-   Troubleshoot routing/switching (BGP, OSPF, EIGRP, STP) 

-   Analyze traffic using Wireshark, tcpdump 

-   Address DNS, DHCP, firewall, NAT, and VoIP issues 

-   Work on SSID requests, conference issues and other special requests   
    

**Security Operations & Compliance** 

-   Monitor security event logs and SIEM alerts for potential threats or breaches 

-   Implement and maintain network security policies and access control lists (ACLs) 

-   Respond to security incidents and coordinate with security operations team 

-   Perform security vulnerability assessments on network devices 

-   Ensure compliance with organizational security standards and regulatory requirements 

-   Maintain audit logs and documentation for compliance reporting 

-   Participate in security incident response procedures 

**Field Technician Coordination & Dispatch** 

-   Work with field technicians and coordinate tech dispatches for: 
-   PMS (Property Management System) troubleshooting and connectivity issues 

-   WiFi site surveys, coverage analysis, and wireless optimization 

-   3rd party vendor troubleshooting, including video, VoIP, Conference Room Technology 

-   Coordinate on-site troubleshooting activities and vendor escalations 

**Documentation & Collaboration** 

-   Maintain network documentation, topology diagrams, SOPs 

-   Create post-incident and RCA reports 

-   Participate in capacity planning and continuous improvement initiatives 

-   Work closely with Engineering, logistics, equipment and third party vendors as new equipment and technologies are integrated with the production network

## Requirements

-   Bachelor's degree in Computer Science, Information Technology, or related field.

-   1+ years of network operations or NOC experience 

-   Incident management and escalation handling 

-   Experience coordinating with field technicians and dispatch operations 
-   Strong communication and problem-solving abilities 

-   Calm under pressure during critical incidents 

-   Team collaboration and mentoring skills 

-   Time management and prioritization 
-   Preferred: CCNA, CCNP, Ruckus Certified, Aruba Certified, Meraki Certified or other networking-related certifications (CompTIA Network+, CWNA, Fortinet NSE) 
-   Willing to work onsite.
-   Willingness to work rotating shifts, including nights, weekends, and holidays

## Benefits

-   Free one meal a day
-   Emergency Loan and Other Financial Assistance Program
-   Free 24 Hours snacks and beverages
-   Health Insurance
-   Health Subsidy
-   Interest-Based Clubs
-   Life Insurance
-   Team Socialization Allowance
-   Perfect Attendance Bonus
-   Year-End Performance Bonus Plan(Company discretion)
-   And much more

## Apply

[Apply at CallTek](https://apply.workable.com/staff4me/j/E131330BB3/apply)

---
Powered by [Workable](https://www.workable.com)