# Virtual Medical Receptionist / Medical Administrative Assistant (Bilingual)

> Staffing for Doctors · Nicaragua (Remote) · — · Posted 2026-07-13

**Workplace:** remote

## Description

Sharp Medical Group is seeking a highly organized, customer-focused **Virtual Medical Receptionist / Medical Administrative Assistant** to join our growing healthcare team.

As the first point of contact for our patients, you'll play a critical role in delivering an exceptional patient experience while supporting a busy, multi-provider medical practice. This position requires someone who thrives in a fast-paced environment, can confidently manage a high-volume multi-line phone system, and communicates professionally in both English and Spanish.

Experience with **AccidentMate / OrganizedMED** is a plus but not required.

### Ideal Candidate

We're looking for someone who:

-   Thrives in a fast-paced healthcare environment.
-   Can confidently manage multiple incoming phone lines simultaneously.
-   Is highly organized and detail-oriented.
-   Provides outstanding customer service.
-   Communicates clearly and professionally in both English and Spanish.
-   Works independently with minimal supervision.
-   Remains calm under pressure and adapts quickly to changing priorities.
-   Is dependable, proactive, and accountable.

### Technical Requirements

-   Reliable high-speed internet connection.
-   Quiet, professional home office.
-   Computer capable of supporting remote healthcare applications.
-   USB headset with noise cancellation.

### Why Join Sharp Medical Group?

-   Fully remote position.
-   Full-time, stable schedule.
-   Opportunity to work with a well-established multi-provider medical practice.
-   Collaborative and supportive team environment.
-   Meaningful role helping patients receive quality healthcare services.

If you're an experienced bilingual medical receptionist who enjoys providing exceptional patient service and thrives in a fast-paced healthcare environment, we'd love to hear from you.

## Requirements

### What You'll Do

### Phone & Patient Support

-   Answer and manage a high-volume multi-line VOIP phone system.
-   Professionally greet patients and callers.
-   Route calls accurately to the appropriate department.
-   Take detailed messages and ensure timely delivery.
-   Handle patient inquiries with professionalism, empathy, and efficiency.
-   Maintain excellent customer service during every interaction.

### Appointment Management

-   Confirm upcoming patient appointments.
-   Process cancellations and rescheduling requests.
-   Update provider schedules within the EMR.
-   Ensure patients receive appointment reminders and instructions.

### Administrative Support

-   Maintain accurate patient records within the EMR.
-   Document patient communications.
-   Support daily administrative workflows.
-   Assist providers and office staff with general administrative tasks.

### Patient Communication

-   Communicate fluently in both English and Spanish.
-   Answer general patient questions and direct inquiries appropriately.
-   Deliver a professional, courteous, and compassionate patient experience.

### Required Qualifications

-   Minimum **2 years** of experience as a:

-   Medical Receptionist
-   Medical Administrative Assistant
-   Front Desk Coordinator
-   Medical Scheduler

-   Bilingual English & Spanish (Required)
-   Experience working with a multi-line phone system.
-   Strong customer service and communication skills.
-   Professional phone etiquette.
-   Excellent organizational and multitasking abilities.
-   High attention to detail.
-   Ability to work independently in a remote environment.

### Preferred Qualifications

-   Experience using **AccidentMate** or **OrganizedMED**.
-   Experience supporting a multi-provider or enterprise medical practice.
-   Medical scheduling and appointment confirmation experience.
-   Patient intake and registration.
-   Insurance verification experience.
-   Experience working in high-volume healthcare call environments.
-   Clear, professional, and patient phone presence.

## Benefits

**Please note that this is a full-time contractor position (40 hours per week) with a negotiable pay rate depending on skillset and experience. The schedule is Monday through Friday, from 8 AM to 5 PM US Time Zone.**

## Apply

[Apply at Staffing for Doctors](https://apply.workable.com/staffing-for-doctors/j/03096A3460/apply)

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