# Bilingual Front Desk & Insurance Verification Specialist (Psychiatry & TMS)

> Staffing for Doctors · El Salvador (Remote) · Full-time · Posted 2026-09-24

**Workplace:** remote

**Department:** Medical Receptionists

## Description

We are seeking an energetic, outgoing, and exceptionally personable Bilingual Virtual Front Desk & Insurance Specialist to serve as the vital front-line ambassador for a fast-growing U.S.-based mental health practice. Combining high-volume inbound/outbound phone management, patient scheduling, and light insurance verification support, this is a highly patient-facing, high-touch role.

We are specifically seeking a candidate with an upbeat, warm, confident, and engaging phone demeanor in both English and Spanish. Rather than a passive assistant, the practice requires a self-directed problem-solver who takes complete ownership of patient inquiries, manages heavy call volumes with ease, and provides an compassionate, outstanding experience for individuals seeking mental health and TMS therapy services.

**Working Environment & Core Schedule**

-   **Role Title:** Bilingual Front Desk & Insurance Verifications/Auths Specialist
-   **Status:** Full-Time (40 Hours / Week)
-   **Schedule:** Monday – Friday, 9:00 AM – 6:00 PM EST (US Eastern Standard Time)
-   **Language Requirement:** Fully Bilingual (Fluent English & Spanish - Non-Negotiable)
-   **Practice Specialty:** Psychiatry, Mental Health & TMS Therapy

**Top 3 Daily Tasks**

-   **High-Volume Front Office Communication:** Handle high-volume inbound and outbound patient calls (50–150 calls per day) using Weave, delivering exceptional customer care, answering treatment inquiries, and scheduling appointments.
-   **Patient Scheduling & Intake Management:** Manage provider calendars, guide prospective mental health and TMS therapy patients through the intake process, and assist with general administrative requests.
-   **Insurance Verifications & Authorizations (Support):** Provide occasional, targeted support with verifying insurance eligibility, checking benefit coverage, and navigating payer portals as needed.

**Core Responsibilities**

-   **Inbound & Outbound Phone Operations:** Serve as the primary voice of the practice using Weave, answering patient calls, conducting follow-up outreach, and managing appointment confirmations, cancellations, and reschedules in English and Spanish.
-   **Patient Inquiry & Care Coordination:** Warmly address non-clinical questions regarding psychiatry, TMS therapy, and mental health services, guiding patients smoothly into the practice's care pipeline.
-   **Administrative Front Desk Support:** Maintain accurate patient records, organize digital intake workflows, update patient charts, and manage daily calendar tasks using Google Workspace tools and GoHighLevel.
-   **Insurance & Auth Support:** Perform secondary insurance eligibility checks, verify coverage details on payer platforms, and assist with prior authorization documentation when necessary.
-   **Proactive Problem-Solving:** Identify administrative bottlenecks, manage high call density with composure, and maintain high patient satisfaction across every interaction.

## Requirements

-   **Bilingual Fluency:** Fluent, natural spoken and written English and Spanish.
-   **U.S. Practice Experience:** Minimum 2+ years of direct experience supporting a U.S.-based medical practice in a front-office, administrative, or patient-coordination capacity.
-   **Engaging Phone Demeanor:** A bubbly, upbeat, warm, and highly confident phone presence—capable of building instant rapport without sounding scripted, timid, or robotic.
-   **Phone & Scheduling Proficiency:** Proven background handling inbound/outbound calls, patient scheduling, and customer service.
-   **Lead & Growth Mindset:** Comfort making outbound calls to prospective patients, addressing barriers to care, and guiding leads toward booking appointments.
-   **Problem-Solving Ability:** Proven track record of working independently, following through on tasks without constant direction, and bringing solutions to operational challenges.
-   **HIPAA Compliance & Setup:** Strong understanding of HIPAA guidelines and a quiet, private, HIPAA-compliant home workspace equipped with a high-speed computer setup and a clear noise-canceling headset.

**Strongly Preferred**

-   **Lead Conversion & Sales:** Background in patient acquisition, medical sales, or lead conversion.
-   **Specialty Practice Models:** Direct experience in Direct Primary Care (DPC), Concierge Medicine, Medical Spa, Wellness, or Cash-Pay practice environments.
-   **Membership Billing:** Hands-on experience with recurring membership billing models and membership CRM/lead management platforms.

**Ideal Candidate Profile**

You are a vibrant, articulate, and resourceful bilingual coordinator who loves connecting with people over the phone. You treat every patient and prospective lead like a VIP, take immense pride in keeping clinic workflows organized, and take full ownership of helping a medical practice grow.

## Apply

[Apply at Staffing for Doctors](https://apply.workable.com/staffing-for-doctors/j/12ED592D18/apply)

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