# Medical Receptionist & Scheduling Coordinator (Epic EMR and Orthopedic practice)

> Staffing for Doctors · Philippines (Remote) · — · Posted 2026-10-04

**Workplace:** remote

## Description

### **About the Role**

We are seeking a patient-focused, organized **Medical Receptionist & Scheduling Coordinator** to manage high-volume inbound/outbound calls and front-desk administrative operations.

In this role, you will be the primary voice and digital receptionist for our practice, handling approximately **60–70 calls per day**. You will schedule routine patient appointments, route clinical messages, update patient demographic data, and assist with insurance verification—all directly within the **Epic EMR** platform.

## Requirements

### **Key Responsibilities**

**1\. Call Management & Patient Communications**

-   Manage a steady volume of 60–70 inbound and outbound patient calls daily with a warm, professional, and efficient phone presence.
-   Answer patient inquiries, provide visit logistics, and accurately triage and route messages/clinical questions to the appropriate care team members.

**2\. Appointment Scheduling & Calendar Management**

-   Schedule routine patient appointments, follow-up visits, and consultations in strict accordance with provider scheduling templates.
-   Perform outbound recall and confirmation calls to minimize no-shows and keep clinic calendars optimized.

**3\. Epic EMR & Data Management**

-   Maintain and update patient demographic details, contact information, and insurance records in **Epic**.
-   Document all phone interactions, patient requests, and message routing within Epic accurately and in real time.

**4\. Front-Desk & Insurance Verification Support**

-   Perform basic insurance eligibility and benefits verification prior to scheduled appointments.
-   Collect required patient forms, updated ID/insurance cards, and general registration paperwork.
-   Assist with ad-hoc administrative and virtual front-office tasks as needed to ensure smooth practice workflow.

### **Qualifications & Requirements**

-   **EMR Requirement:** Direct hands-on experience using **Epic EMR** for scheduling and patient chart management.
-   **Call Volume Experience:** Proven background handling 60+ inbound and outbound call volumes daily in a U.S. medical office setting.
-   **Front-Desk Competencies:** Solid understanding of medical scheduling, call triage/message routing, patient registration, and insurance verification workflows.
-   **Communication Skills:** Clear, empathetic, and professional English verbal communication skills.
-   **Organization:** Strong multi-tasking abilities and high attention to detail while working in a fast-paced environment.

## Apply

[Apply at Staffing for Doctors](https://apply.workable.com/staffing-for-doctors/j/134BEF7CE7/apply)

---
Powered by [Workable](https://www.workable.com)