# Bilingual Medical Assistant - Front & Back Office

> Staffing for Doctors · Nicaragua (Remote) · — · Posted 2026-08-12

**Workplace:** remote

## Description

We are seeking a highly skilled and motivated **Bilingual Medical Assistant** to join our remote team. This is a dual **front and back office** role requiring strong clinical knowledge, excellent communication skills, and the ability to provide outstanding patient support in a virtual environment.

The ideal candidate is fluent in **English and Spanish**, has hands-on experience with **athenahealth (athenaOne) EMR**, and has experience working in an **orthopedic or U.S.-based clinical setting**. The ability to independently manage a high volume of patient interactions while maintaining accuracy, professionalism, and HIPAA compliance is essential.

**athenahealth (athenaOne) experience and English/Spanish bilingual fluency are non-negotiable requirements.**

### Key Responsibilities

**Front Office:**

-   Answer and manage high-volume inbound patient calls in both English and Spanish.
-   Schedule, confirm, and reschedule patient appointments using athenahealth.
-   Verify insurance eligibility and collect patient demographics and intake information.
-   Route calls appropriately to clinical staff, providers, and departments.
-   Communicate appointment preparation instructions, office procedures, and practice policies to patients.
-   Provide timely and professional follow-up with patients as needed.

### Back Office & Clinical Support

-   Triage patient calls and respond to medical questions within the Medical Assistant scope of practice and under provider supervision.
-   Process and submit prescription refill requests through athenahealth on behalf of providers.
-   Coordinate outgoing referral calls to specialists and ancillary facilities.
-   Follow up with patients regarding lab results, imaging, and care plan instructions as directed by the provider.
-   Return patient calls and address medical questions within scope.
-   Document all patient interactions, call notes, and clinical communications accurately in athenahealth.
-   Send and respond to patient messages through the athenahealth patient portal.
-   Assist providers with prior authorization requests and referral coordination.
-   Ensure all clinical documentation is complete, accurate, and HIPAA compliant.

## Requirements

-   **Hands-on experience with athenahealth (athenaOne) EMR — REQUIRED, no exceptions.**
-   **Fluent English and Spanish — REQUIRED.**
-   Minimum **2 years of Medical Assistant experience** in a U.S.-based clinical setting.
-   Orthopedic experience strongly preferred.
-   Front and back office experience strongly preferred.
-   Certified Medical Assistant (**CMA or RMA**) preferred, but not required with sufficient relevant experience.
-   Strong knowledge of medical terminology, prescription workflows, referrals, and patient communication.
-   Ability to accurately respond to clinical questions within the Medical Assistant scope of practice.
-   Excellent phone etiquette and patient service skills.
-   Strong multitasking, organization, and time-management abilities.
-   Self-motivated and capable of working independently with minimal supervision.
-   Strong attention to detail and accurate documentation skills.

### Preferred Qualifications

-   Experience in an orthopedic, specialty, or multi-specialty medical practice.
-   Familiarity with prior authorization processes and insurance verification.
-   Experience using the athenahealth patient portal and messaging features.
-   Knowledge of HIPAA requirements and telehealth/remote-work compliance standards.
-   Experience handling a high volume of inbound and outbound patient calls.

## Benefits

Please note that this is a full-time contractor position (40 hours per week) with a negotiable pay rate depending on skillset and experience. The schedule is Monday through Friday, from 9 AM to 5 PM CST.

## Apply

[Apply at Staffing for Doctors](https://apply.workable.com/staffing-for-doctors/j/14B300D0AD/apply)

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