# Bilingual Virtual Aesthetic Medical Receptionist / Front Desk

> Staffing for Doctors · Ecuador (Remote) · Full-time · Posted 2026-07-24

**Workplace:** remote

**Department:** Medical Receptionists

## Description

We are seeking an experienced, polished, and energetic **Virtual Aesthetic Medical Receptionist / Medical Administrative Assistant** to serve as the first point of contact for a busy U.S.-based **Aesthetic Medicine and Medical Spa practice**.

This position is ideal for someone who thrives in a fast-paced, patient-focused environment, enjoys building relationships, and is passionate about delivering an exceptional patient experience. As the first impression of our practice, you'll play a key role in creating a warm, welcoming, and professional experience for every patient while confidently assisting them with aesthetic treatment inquiries, scheduling, and administrative support.

The ideal candidate has previous experience supporting a U.S.-based **medical spa, aesthetic practice, dermatology office, plastic surgery clinic, or cosmetic medicine practice**. You should be comfortable discussing aesthetic treatments such as Botox, dermal fillers, laser procedures, and skincare services while maintaining professionalism and staying within your scope of practice.

Experience with **Fresha, One Touch, Healthy Platform (telehealth), and EMR systems** is strongly preferred.

### Ideal Candidate

We're looking for someone who:

-   Speaks **English and Spanish fluently**, with excellent pronunciation and professional communication skills.
-   Is warm, personable, polished, and confident on the phone.
-   Creates a welcoming, luxury-level patient experience from the first interaction.
-   Can confidently answer general questions regarding aesthetic treatments, services, pricing, and appointment expectations.
-   Has previous experience working in a medical spa, dermatology, plastic surgery, or aesthetic medicine practice.
-   Is organized, proactive, and highly detail-oriented.
-   Thrives in a fast-paced remote environment while managing multiple platforms simultaneously.
-   Demonstrates professionalism, empathy, discretion, and outstanding customer service.
-   Works independently while collaborating effectively with providers and the clinical team.
-   Takes initiative and consistently follows up with patients to ensure an exceptional experience.

## Requirements

-   Minimum **2 years of experience** as a Medical Receptionist, Medical Administrative Assistant, Patient Care Coordinator, or similar healthcare support role.
-   Previous experience supporting a **U.S.-based aesthetic practice, medical spa, dermatology office, plastic surgery practice, or healthcare clinic.**
-   **Fluent in both English and Spanish** (spoken and written).
-   Excellent spoken English with clear pronunciation and a professional phone presence.
-   Strong customer service and patient communication skills.
-   Knowledge of aesthetic treatments such as **Botox, dermal fillers, laser procedures, microneedling, chemical peels, and skincare services.**
-   Experience managing high-volume inbound and outbound patient communications.
-   Experience with EMR systems and medical scheduling software.
-   Familiarity with **Fresha, One Touch, Healthy Platform**, or the ability to learn new systems quickly.
-   Strong organizational, multitasking, and time management skills.
-   Ability to work independently in a remote environment.
-   Reliable high-speed internet and a quiet, HIPAA-compliant home office.
-   Strong attention to detail and commitment to delivering an outstanding patient experience.

### Responsibilities

-   Serve as the primary point of contact for patients via phone, text, email, and patient portal in both English and Spanish.
-   Schedule new patient consultations, follow-up appointments, and aesthetic treatments.
-   Confirm, reschedule, and manage appointments through Fresha and One Touch.
-   Deliver exceptional customer service with professionalism, warmth, empathy, and confidence.
-   Guide new and returning patients through the booking and intake process.
-   Answer general questions regarding aesthetic treatments, pricing, pre-care, post-care instructions, and appointment expectations within scope.
-   Manage patient intake forms, medical histories, consent forms, and documentation within the EMR system.
-   Coordinate telehealth appointments through the Healthy Platform and ensure patients are prepared for virtual visits.
-   Respond promptly and professionally to patient calls, texts, emails, and portal messages.
-   Maintain accurate patient records across all systems.
-   Follow up with patients regarding upcoming appointments, post-treatment check-ins, and rebooking opportunities.
-   Assist providers and clinical staff with administrative coordination.
-   Escalate clinical questions or concerns to the appropriate provider while maintaining HIPAA compliance.

## Benefits

Please note that this is a full-time contractor position (40 hours per week) with a negotiable pay rate depending on skillset and experience. The schedule is Monday through Friday, from 9 AM to 5 PM EST.

## Apply

[Apply at Staffing for Doctors](https://apply.workable.com/staffing-for-doctors/j/161596BE10/apply)

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