# Bilingual Medical Caller - Cardiology

> Staffing for Doctors · Nicaragua (Remote) · Full-time · Posted 2026-11-09

**Workplace:** remote

**Department:** Medical Receptionists

## Description

We are seeking a highly skilled, bilingual Medical Call Center Virtual Assistant to support our client's fast-paced, high-volume healthcare practice. The ideal candidate brings extensive experience in U.S. healthcare call centers, is a quick learner who thrives in a metric-driven environment, and possesses non-negotiable expertise in **eClinicalWorks (eCW)** to immediately streamline patient communications and reduce call backlogs.

**Key Responsibilities:**

**High-Volume Call Operations:** Answer, triage, and route incoming patient calls efficiently using 3CX VoIP software while maintaining a target talk time of 2–3 minutes per call.

**EMR Documentation & Communication:** Create detailed telephone encounters in eClinicalWorks, document clinical inquiries accurately, and send real-time EMR messages to Medical Assistants and front-office staff.

**Patient Support & Inquiry Handling:** Address patient questions regarding appointments, office protocols, and general care navigation using precise medical terminology.

**Fax Inbox Management:** Monitor, organize, and route incoming digital faxes to appropriate departments, providers, or team members according to practice protocol.

**Specialized Routing:** As the team expands, rotate into dedicated operational focus areas (e.g., specialized call handling vs. dedicated fax processing).

## Requirements

**Average Handle Time (AHT):** Target of 2–3 minutes per call.

**Call Volume & Throughput:** Active contribution to managing the practice's total 300–400 daily incoming call volume.

**Call Abandonment Rate:** Keep wait times minimal through prompt call pickup and fast resolution.

**Quality & Accuracy:** Error-free data entry in eClinicalWorks verified through monitored and recorded calls.

**Please note that this is a full-time contractor position (40 hours per week) with a starting pay rate of $6 per hour depending on skillset and experience. The schedule is Monday through Friday, 8 am to 5 pm PST.**

## Apply

[Apply at Staffing for Doctors](https://apply.workable.com/staffing-for-doctors/j/190E6A060D/apply)

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