# Virtual Practice and Operations Manager

> Staffing for Doctors · Philippines (Remote) · — · Posted 2026-10-30

**Workplace:** remote

## Description

### **About the Role**

We are seeking an experienced, proactive **Virtual Practice & Operations Manager** to oversee daily operations across our two co-located practices in Troy, Michigan: **Rose MD Health** (insurance-based Internal Medicine using **athenaOne**) and **Rose MD Aesthetics** (cash-pay using **Boulevard**).

Both practices share the same physical office, provider team, and administrative staff. Because Athena and Boulevard do not sync automatically, a core responsibility of this role is serving as the operational bridge between both platforms—ensuring seamless scheduling, cross-system coordination, and spotless daily workflows.

This is an **operational leadership and accountability position**, designed to remove administrative friction from our physicians. You will manage daily clinic workflows, hold staff and third-party vendors accountable, conduct end-of-day encounter scrubbing, track billing/credentialing metrics, and provide executive-level reporting. _(Note: You will NOT handle hands-on billing submissions or credentialing filings, as we utilize dedicated external billing and credentialing agencies)._

## Requirements

### **Key Responsibilities**

**1\. Dual-Practice Operational & Schedule Oversight**

-   Monitor, align, and balance daily appointment schedules across both **athenaOne** and **Boulevard**.
-   Proactively manage provider calendars to minimize cancellations, optimize appointment flow, and fill open slots across both practices.
-   Provide remote operational oversight for 10–15 in-house staff members across front-desk, medical assisting, and administrative functions.

**2\. athenaOne Reporting & Clinical Workflow Management**

-   Generate, review, and analyze clinical, operational, and financial reports directly within **athenaOne**.
-   Identify operational bottlenecks, track key performance indicators (KPIs), and recommend actionable workflow improvements.
-   Coordinate with in-house staff on quality campaigns (HEDIS/MIPS-type measures) to ensure care gaps are closed.

**3\. End-of-Day Encounter Scrubbing**

-   Perform end-of-day audits on all clinical encounters across practices.
-   Verify and enter CPT/ICD-10 procedure codes provided or confirmed by physicians.
-   Flag missing documentation, unclosed charts, or incomplete charges before claims are processed _(no independent coding required)_.

**4\. Vendor, Billing & Credentialing Oversight**

-   Pull A/R and claim denial reports from Athena, track denial lists, and conduct structured follow-ups with our external billing company.
-   Track credentialing milestones and re-credentialing deadlines with our external credentialing agency.
-   Oversee aesthetics vendor communications, monitor clinical supply inventory thresholds, and prepare purchase orders (POs) for executive approval.

**5\. Staff Administration & Communication**

-   Maintain staff shift schedules, monitor attendance, track timecards, and gather bi-weekly payroll data for executive submission.
-   Approve routine PTO requests and deliver ongoing physician feedback to staff.
-   Submit a concise **End-of-Day Summary** (completed items, open items, blockers) and compile a **Weekly Operations Report** for the Medical Director.

### **Must-Have Qualifications (Day-One Non-Negotiables)**

-   **Healthcare Management Experience:** 2–3+ years as a Medical Office Manager or Healthcare Operations Manager covering operations, financial reporting, and A/R oversight. _(General office/supervisory experience alone will not qualify)._
-   **Recent athenaOne Expertise:** Minimum 1+ year of direct, recent hands-on experience using **athenaOne**, specifically generating/analyzing reports and managing/scrubbing encounters.
-   **Revenue Cycle & Credentialing Literacy:** Working knowledge of medical billing, CPT/ICD-10 coding workflows, claims denials, and credentialing timelines to effectively manage external vendor performance.
-   **Remote Staff Leadership:** Proven track record leading clinical or administrative staff remotely with flawless written and verbal English communication.
-   **Schedule Availability:** Full-time availability Monday through Friday, fully aligned with US Eastern Time (ET) clinic hours.

## Apply

[Apply at Staffing for Doctors](https://apply.workable.com/staffing-for-doctors/j/1CF8D3BABA/apply)

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