# Virtual Medical Assistant - Telehealth Experience Preferred

> Staffing for Doctors · Philippines (Remote) · — · Posted 2026-05-22

**Workplace:** remote

## Description

We are seeking a highly competent, exceptionally friendly, and bubbly Virtual Medical Administrative Assistant to serve as a key patient-facing representative. This role demands an administrative professional who can seamlessly balance fast-paced front desk operations with intricate medical-legal tasks like insurance verification and referral management.  
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Key Responsibilities:**

-   **Patient Communication & Front Desk Operations:** Manage high-volume inbound and outbound phone calls with a warm, energetic, and empathetic demeanor, ensuring a premium patient experience.
-   **Procedure Advocacy & Patient Education:** Actively study and master the clinic’s medical procedures to confidently explain treatment steps, answer inquiries, and spread knowledge to patients.
-   **Complex Appointment & Telehealth Scheduling:** Coordinate medical calendars, book patient appointments, and provide technical troubleshooting and workflow support for remote Telehealth visits.
-   **Insurance Verification & Pre-Authorizations:** Execute end-to-end insurance workflows, confirming patient eligibility and securing timely prior authorizations to avoid billing disruptions.
-   **Referral & EHR Management:** Process and track incoming and outgoing patient referrals while maintaining meticulous, up-to-date health records within the Electronic Medical Records (EMR) system.

## Requirements

The ideal candidate is not just a task-manager, but a proactive learner who will take the time to thoroughly understand the clinic's specific medical procedures to educate, reassure, and guide patients. Flawless, accent-free English communication is an absolute baseline requirement for this role.

-   **Communication Mastery:** Impeccable verbal English communication skills with a completely neutral accent and a friendly, engaging phone presence.

-   **Personality Profile:** Naturally bubbly, enthusiastic, and patient-focused with strong active listening skills.
-   **Demonstrated Competency:** Proven experience navigating U.S. outpatient medical billing portals, referral networks, and EMR/EHR management systems.
-   **Technical Agility:** High proficiency with virtual phone systems, Google Workspace, and digital Telehealth platforms.

## Apply

[Apply at Staffing for Doctors](https://apply.workable.com/staffing-for-doctors/j/1F12DB33A0/apply)

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