# Medical Virtual Assistant - Administrative & Patient Support

> Staffing for Doctors · El Salvador (Remote) · Full-time · Posted 2026-11-03

**Workplace:** remote

**Department:** Medical Admins

## Description

We are seeking a highly organized, dependable, and detail-oriented **Medical Virtual Assistant – Administrative & Patient Support** to join the patient services team at 417 Sports Medicine. In this remote operational role, you will serve as an essential administrative bridge between our patients, front-office staff, clinical team, and external healthcare facilities for a busy orthopedic and sports medicine practice in Springfield, Missouri.

The ideal candidate possesses **2+ years of healthcare administrative experience**, specialized knowledge of **orthopedic workflows and diagnostic imaging prior authorizations** (MRI, CT, X-ray), and **fluent, accent-neutral spoken English**. Operating within **AdvancedMD**, your core focus will be managing high-volume inbound and outbound phone communications, booking patient consultations, securing prior authorizations, processing specialty referrals, and triaging general practice emails with complete autonomy and accuracy.

**Working Environment & Core Schedule**

-   **Role Title:** Medical Virtual Assistant – Administrative & Patient Support
-   **Specialty:** Orthopedics & Sports Medicine
-   **Status:** Full-Time (40 Hours / Week)
-   **Schedule:** Monday – Friday, 9:00 AM – 5:00 PM CST (Central Standard Time)
-   **Core Technology Stack:** **AdvancedMD EMR & Practice Management**, Practice VoIP Phone System, Informational Email Inbox, Insurance Payer Portals
-   **Primary Objective:** Patient phone triage, orthopedic scheduling, diagnostic prior authorization processing, and referral care coordination

**Top 3 Daily Tasks**

1.  **Patient Communication & Phone Support:** Handle inbound patient telephone calls, place outbound follow-up calls to patients and insurance carriers with clear verbal communication, route clinical inquiries to providers, and process daily voicemails.
2.  **Insurance Prior Authorizations:** Initiate, submit, track, and resolve prior authorization requests for diagnostic imaging (MRI, CT, X-ray) and orthopedic procedures across commercial insurance portals to prevent care delays.
3.  **Appointment Scheduling & Care Coordination:** Schedule, reschedule, and verify patient consultations in AdvancedMD while processing and transmitting specialty referrals to outside physical therapy providers and imaging centers.

**Core Responsibilities**

-   **Phone Management & Patient Triage:** Answer inbound calls professionally, address non-clinical questions regarding practice policies and appointments, and route clinical concerns to medical staff.
-   **Prior Authorization Processing:** Collect clinical notes, navigate insurance portals, obtain pre-authorization approval numbers, track expiration dates, and document outcomes in AdvancedMD.
-   **Specialty Referral Coordination:** Prepare, transmit, and track outgoing referrals for physical therapy, diagnostic imaging, and external specialist consultations, verifying receiving facility receipt.
-   **Appointment Scheduling:** Book new patient consultations and follow-up visits according to clinical protocols, ensuring provider calendars are balanced and patient demographics are updated.
-   **Email Inbox & Administrative Support:** Monitor the general informational email inbox, respond promptly to administrative inquiries, and maintain organized email correspondence.

## Requirements

-   **2+ Years Healthcare Experience:** Direct experience working in a medical office, clinic, or healthcare administrative environment.
-   **Fluent English Communication:** Flawless verbal and written English skills with a clear, accent-neutral phone presence and high listening comprehension.
-   **Prior Authorizations & Referrals:** Demonstrated experience processing insurance prior authorizations for medical procedures and managing outgoing specialty referrals.
-   **EMR & Systems Proficiency:** Working knowledge of Electronic Medical Record (EMR) platforms, practice management systems, email tools, and web portals.
-   **HIPAA Compliance & Confidentiality:** Thorough understanding of HIPAA privacy rules, medical terminology, and patient confidentiality standards.
-   **Remote Workspace Setup:** Private, quiet home office with a lockable door, high-performance computer (PC/Mac), high-speed primary internet connection, backup internet/power solutions, and a noise-canceling headset.

**Preferred Qualifications**

-   **1+ Year Orthopedic/Sports Medicine Experience:** Direct familiarity with musculoskeletal terminology, diagnostic imaging orders, and orthopedic care workflows.
-   **AdvancedMD Experience:** Hands-on experience navigating AdvancedMD software for scheduling, charting, and administrative workflows.

**Ideal Candidate Profile**

You are a dependable, proactive administrative assistant who thrives in a fast-paced medical practice. You navigate AdvancedMD easily, handle complex insurance prior authorizations with persistence, and deliver clear, compassionate, and professional service to orthopedic patients over the phone.

## Apply

[Apply at Staffing for Doctors](https://apply.workable.com/staffing-for-doctors/j/3495D5F14D/apply)

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