# Bilingual Front Desk/ Insurance Specialist - Pediatrics

> Staffing for Doctors · Colombia (Remote) · Full-time · Posted 2026-09-11

**Workplace:** remote

**Department:** Insurance Authorization

## Description

**Job Description**

We are seeking a fluent bilingual **Medical Virtual Assistant** to support our client's **Pediatric** practice during EST business hours. The ideal candidate has prior hands-on experience in a U.S. healthcare front-desk setting, proficiency in eClinicalWorks (eCW), and strong confidence in managing high-volume inbound patient phone calls, appointment scheduling, and insurance eligibility verification.

**Key Responsibilities:**

-   **Patient Communications:** Answer inbound calls with a warm, professional phone personality, address inquiries, and monitor the practice email inbox.
-   **Scheduling & EHR Management:** Manage, book, and coordinate patient appointments directly within eClinicalWorks (eCW).
-   **Insurance Verification:** Run real-time insurance eligibility checks and verify coverage/benefits prior to appointments.
-   **Administrative Support:** Provide general front-office support and assist with administrative coordination as needed.

## Requirements

**Language:** Native or fully fluent in both spoken and written English and Spanish (required). Fluency in Portuguese is a strong plus.

**Software:** Minimum 1 year of hands-on, practical experience using eClinicalWorks (eCW) is strictly required.

**Experience:** Prior patient-facing medical receptionist or front-desk experience in a U.S. healthcare setting. Prior pediatrics experience is highly preferred.

**Insurance Verification:** Minimum 1 year of handling the full insurance verification cycle.

**Core Competencies:** Proven experience verifying insurance eligibility, strong phone etiquette, and high organizational skills.

**Schedule:** Full availability to work standard Eastern Standard Time (EST) business hours.

**Please note that this is a full-time contractor position (40 hours per week) with a starting pay rate of $6 per hour, depending on skill set and experience. The schedule is Monday through Friday, 8am-5pm EST.**

## Apply

[Apply at Staffing for Doctors](https://apply.workable.com/staffing-for-doctors/j/34D817956E/apply)

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