# Bilingual Virtual Medical Receptionist

> Staffing for Doctors · Nicaragua (Remote) · — · Posted 2026-06-22

**Workplace:** remote

## Description

We are seeking a warm, exceptionally organized, and highly capable **Bilingual Virtual Medical Receptionist** to serve as the premier digital voice of a New York-based medical practice. Operating in a dynamic, high-volume, and fast-paced environment, this role balances intensive patient communication with precision administrative workflows—all while maintaining the empathy and professionalism that every patient deserves.  
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Core Responsibilities  
High-Volume Call & Digital Communication Management**

-   **Concierge Phone Operations:** Efficiently and courteously manage a high volume of inbound patient calls using our Nextel cloud-based platform, maintaining an articulate, calm, and professional demeanor.
-   **Clinical Triage & Routing:** Accurately triage inbound calls, immediately routing urgent clinical matters or emergency escalations to the appropriate clinical staff without delay.
-   **Multi-Channel Text Outreach:** Execute proactive, text-based patient outreach using the practice's messaging platform to send appointment reminders, request outstanding registration forms, and distribute pre-visit instructions.
-   **Comprehensive Digital Backlog Management:** Promptly return patient voicemails, respond to inbound text inquiries, and log every communication outcome with meticulous detail within ModMed.

**Strategic Scheduling & Patient Workflow Support**

-   **ModMed Calendar Optimization:** Schedule, reschedule, and cancel patient encounters within ModMed, masterfully organizing the physician's daily calendar to maximize clinic efficiency and reduce patient wait times.
-   **No-Show Mitigation:** Aggressively monitor no-shows and sudden cancellations, taking proactive initiative to pull from the clinic waitlist and fill empty calendar slots.
-   **Care Coordination:** Seamlessly coordinate external specialist referrals and track patient follow-up appointment timelines.

**Insurance Verification & Front Office Billing Support**

-   **Intake Auditing:** Remotely verify patient demographics, insurance eligibilities, and network referrals prior to every scheduled encounter.
-   **Billing Support Alignment:** Apply a strong working knowledge of medical billing to process patient co-pays, track outstanding balances, and assist patients with basic financial inquiries, collaborating directly with the backend billing team.

**Daily Reporting & Physician Communication**

-   **Executive Front-Desk Summary:** Compile and deliver a daily administrative report directly to the Attending Physician covering:

-   Comprehensive appointment volume data (scheduled, seen, no-shows, and cancellations)
-   New patient intake statuses and pending paperwork logs
-   Outstanding prior authorizations or urgent patient callback needs
-   A summary of daily collections

-   **Proactive Feedback:** Actively flag operational bottlenecks or specific patient concerns to the physician.

## Requirements

**Required Qualifications (Non-Negotiable)**

-   **Medical Reception Expertise:** Minimum 2 years of direct administrative experience working as a medical receptionist or coordinator inside a high-volume U.S. clinical practice.
-   **Fluent Bilingualism:** Complete verbal, reading, and writing mastery of both **English and Spanish**.
-   **ModMed Platform Fluency:** Direct, hands-on experience navigating the **ModMed EHR** system is heavily preferred and represents a major advantage for this provider.
-   **High-Volume Communication Competency:** Proven capability managing multi-line cloud phone systems (Nextel, RingCentral, or equivalent) alongside digital text-messaging platforms.
-   **Billing & Insurance Literacy:** A solid working knowledge of medical insurance verification, co-pay posting, and standard front-office billing protocols.
-   **Compliance Standards:** Strict adherence to HIPAA privacy laws and data confidentiality protocols.
-   **Remote Infrastructure:** A completely silent, secure home office setup free of background noise, operating via high-speed internet and an automated time-tracking system.

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Preferred Qualifications**

-   Prior administrative experience specifically supporting a **New York State-based medical practice** (including familiarity with NYS Medicaid Managed Care or NYC Health + Hospitals patients).

## Apply

[Apply at Staffing for Doctors](https://apply.workable.com/staffing-for-doctors/j/3E05BB7367/apply)

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