# Medical Receptionist/ Insurance Specialist - Certified Medical Assistant

> Staffing for Doctors · Philippines (Remote) · Full-time · Posted 2026-10-15

**Workplace:** remote

**Department:** Insurance Authorization

## Description

We are seeking a proactive, clinical Medical Receptionist & Insurance Specialist to support our client's fast-paced Orthopedics, Pain Medicine, and PM&R practice. The ideal candidate has strong clinical nursing experience and a proven track record in high-volume phone engagement, recent eClinicalWorks (eCW) navigation, and thorough insurance verification, consistently converting inquiries into scheduled appointments with warmth and accuracy.

### Patient Engagement & High-Volume Calls

-   Manage high-volume inbound and outbound telephone calls, including prompt callbacks for missed calls and new inquiries.
-   Re-engage inactive patients and follow up on no-shows to keep treatment plans on track.
-   Drive appointment conversion by building immediate rapport, addressing patient hesitation, and answering benefit questions to secure scheduled visits.
-   Maintain complete and meticulous documentation of every patient interaction in the EHR.

### Insurance Verification & Benefits Review

-   Perform full-scope insurance verifications—evaluating active/inactive coverage, effective dates, copays, coinsurance, deductibles (met vs. remaining), and out-of-pocket maximums.
-   Differentiate between HMO, PPO, Commercial, Medicare, Workers' Compensation, and PIP policies to determine accurate patient financial responsibility.
-   Identify and coordinate referral and prior authorization requirements before patient visits.
-   Ensure in-network vs. out-of-network benefits and policy limitations are clearly verified.

### Scheduling & Operations

-   Manage and optimize complex physician calendars using eClinicalWorks (eCW).
-   Confirm, schedule, and reschedule patient visits while maintaining organized follow-up queues.
-   Support external outreach by liaising with referring physician offices, attorneys, and medical-legal contacts to support practice volume growth.

## Requirements

-   **Medical VA Experience:** 2+ years of virtual assistant support for a U.S.-based medical practice (handling phone workflows, scheduling, verification, and remote physician collaboration).
-   **Software Proficiency:** Recent, hands-on experience using **eClinicalWorks (eCW)**. _(Note: Outdated experience with eCW will not be considered)._
-   **Insurance Expertise:** Deep operational knowledge of insurance mechanics beyond basic data entry (HMO/PPO, deductibles, prior auths, commercial payers, Medicare).
-   **Communication & Presence:** Exceptional English language skills with a cheerful, upbeat, and professional phone demeanor capable of building quick rapport.

**Please note that this is a full-time contractor position (40 hours per week) with a starting pay rate of $6 per hour depending on skillset and experience. The schedule is Monday through Friday, 8am-5pm EST.**

## Apply

[Apply at Staffing for Doctors](https://apply.workable.com/staffing-for-doctors/j/4358A7CAA9/apply)

---
Powered by [Workable](https://www.workable.com)