# Virtual Medical Receptionist / Patient Care Coordinator Bilingual

> Staffing for Doctors · Nicaragua (Remote) · — · Posted 2026-07-29

**Workplace:** remote

## Description

We are seeking an experienced **Virtual Medical Receptionist / Referral Coordinator** to join our growing healthcare team. This is a fast-paced, patient-facing position requiring excellent communication, strong organizational skills, and previous experience supporting U.S. medical practices.

The ideal candidate will be responsible for managing a high volume of inbound and outbound patient calls, coordinating referrals, scheduling appointments, verifying insurance eligibility, and ensuring patients receive timely follow-up throughout the scheduling process.

Experience with **eClinicalWorks (eCW)** is highly preferred.

### **Key Responsibilities**

-   Answer and manage high-volume inbound and outbound patient calls.
-   Contact new referrals within **24–48 hours** of receipt.
-   Schedule new patient appointments while meeting scheduling goals.
-   Confirm, reschedule, and cancel appointments as needed.
-   Verify insurance eligibility and benefits before appointments.
-   Manage referral workflows and ensure timely patient outreach.
-   Coordinate scheduling based on insurance requirements, including authorization timelines.
-   Maintain accurate patient documentation within eClinicalWorks (eCW).
-   Provide outstanding customer service while maintaining HIPAA compliance.
-   Collaborate with providers and office staff to optimize scheduling and patient flow.

### **Success Metrics**

-   Contact all new referrals within **24–48 hours**.
-   Schedule **30+ new patients per month** from approximately **40–50 monthly referrals**.
-   Verify insurance eligibility accurately and in a timely manner.
-   Maintain excellent patient satisfaction through responsive communication and efficient scheduling.

This is an excellent opportunity for a detail-oriented healthcare professional who enjoys working in a fast-paced environment and is passionate about delivering an exceptional patient experience.

## Requirements

### **Qualifications**

-   Minimum **2 years of experience** as a Virtual Medical Receptionist, Medical Scheduler, or Patient Coordinator supporting U.S. healthcare practices.
-   Previous experience using **eClinicalWorks (eCW)** is strongly preferred.
-   Experience verifying insurance eligibility and understanding PPO and HMO plans.
-   Strong knowledge of referral management and appointment scheduling.
-   Excellent English communication skills (Spanish is a plus).
-   Ability to multitask in a fast-paced, high-volume environment.
-   Strong attention to detail and organizational skills.
-   Comfortable handling patient interactions with professionalism and empathy.

### **Preferred Experience**

-   Referral Coordination
-   Insurance Eligibility Verification
-   Appointment Scheduling
-   Patient Outreach
-   Medical Reception
-   Healthcare Customer Service

### **Equipment Requirements**

-   Dedicated, quiet home office suitable for HIPAA-compliant work.
-   Reliable high-speed internet connection.
-   Windows computer with dual monitors preferred.
-   Backup internet connection is highly preferred.

## Benefits

**Please note that this is a full-time contractor position (40 hours per week) with a negotiable pay rate depending on skillset and experience. The schedule is Monday through Friday, from 8 AM to 5 PM CST.**

## Apply

[Apply at Staffing for Doctors](https://apply.workable.com/staffing-for-doctors/j/447B62682D/apply)

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