# Bilingual Medical Administrative Assistant & Patient Coordinator

> Staffing for Doctors · Colombia (Remote) · — · Posted 2026-06-11

**Workplace:** remote

## Description

We are seeking a high-energy, empathetic, and results-driven **Virtual Medical Administrative Assistant / Patient Coordinator** to join a growing team. We are looking for an absolute "go-getter" who brings the same level of passion, reliability, and proactive drive to our daily operations.  
  
This role operates in a fast-paced environment supporting both our **Pediatrics** and **Urgent Care** departments. It is heavily anchored in high-volume call management, with a massive emphasis on **outbound patient outreach**.  
  
You will be tasked with actively reducing our no-show rates, filling open calendar slots, confirming upcoming visits, and re-engaging families who have missed appointments. Our patient demographic responds exceptionally well to a warm, maternal, and supportive communication style; therefore, the ideal candidate must be highly confident on the phone, persistent in their follow-ups, and able to project deep empathy when interacting with parents and guardians.  
  
**Core Responsibilities:  
  
High-Volume Call Operations & Patient Outreach**

-   **Outbound Care Expansion:** Conduct consistent, daily outbound call campaigns to re-engage patients with missed appointments, coordinate required pediatric follow-ups, and pull patients back into the clinic.
-   **Inbound Call Navigation:** Manage high-volume incoming lines via the **RingCentral VoIP** system, answering questions, checking patients in virtually, and routing clinical emergencies to triage staff seamlessly.
-   **Bilingual Patient Advocacy:** Deliver culturally competent, professional communication in both English and Spanish, ensuring our diverse community feels supported and understood.

**Strategic Scheduling & Administrative Support**

-   **Calendar Optimization:** Masterfully schedule patient encounters within **IMS (Integrity Medical Systems) EMR**, strategically routing appointments to fill sudden scheduling gaps and cancellations.
-   **Pre-Visit Verification:** Proactively contact patients to confirm upcoming appointments, audit demographic details, and ensure required patient files are up to date before their encounter.
-   **Precision Documentation:** Log all communication notes, call outcomes, and patient touchpoints with complete accuracy inside the EMR system.

**Clinic Flow Coordination**

-   **Multi-Department Alignment:** Adhere strictly to separate, structured scheduling protocols tailored for both fast-paced Urgent Care flows and sensitive Pediatric timelines.
-   **No-Show Mitigation:** Monitor daily appointment rosters to immediately identify missed visits, taking instant initiative to call and reschedule the patient before the day ends.

## Requirements

-   **Healthcare Experience:** Minimum of 1 year of experience as a Medical Receptionist, Patient Coordinator, or Medical Assistant inside a U.S. community health center or clinic setting.
-   **Specialty Familiarity:** Direct experience navigating workflows within **Pediatrics, Urgent Care, or Family Medicine** environments.
-   **Outbound Comfort:** A proven track record of making high-volume outbound phone calls daily without hesitation or phone fatigue.
-   **Software Ecosystem:** Strong operational familiarity with **IMS EMR** and **RingCentral VoIP** platforms is highly preferred.
-   **Remote Ecosystem:** A highly secure, completely silent remote workspace compliant with HIPAA privacy protocols, equipped with high-speed internet and an automated time-tracking system.

## Apply

[Apply at Staffing for Doctors](https://apply.workable.com/staffing-for-doctors/j/4DFEEABAEF/apply)

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