# Virtual Medical Receptionist / Medical Administrative Assistant (Bilingual)

> Staffing for Doctors · Costa Rica (Remote) · — · Posted 2026-07-02

**Workplace:** remote

## Description

We are seeking a reliable and detail-oriented **Virtual Medical Receptionist / Medical Administrative Assistant** to join a busy U.S.-based medical practice. This role is ideal for a bilingual healthcare professional who enjoys providing excellent patient service while supporting the day-to-day operations of a medical office.

The successful candidate will be responsible for managing patient communications, scheduling appointments, verifying insurance, maintaining accurate patient records, and providing general administrative support. Experience with **Prompt EMR** is highly preferred, although candidates with experience using other electronic medical record systems are encouraged to apply.

**The ideal candidate is:**

-   Bilingual in English and Spanish.
-   Professional, friendly, and patient-focused.
-   Organized and able to multitask in a fast-paced environment.
-   Comfortable handling a high volume of patient interactions.
-   Detail-oriented with strong administrative skills.
-   A proactive team player who can work independently while supporting a remote healthcare team.

### Why Join Us?

You'll become an integral part of a growing healthcare team where your communication skills, organizational abilities, and commitment to exceptional patient care will make a meaningful impact every day.

## Requirements

-   Minimum 2 years of experience as a Medical Receptionist, Medical Administrative Assistant, Patient Care Coordinator, or similar healthcare support role.
-   Experience supporting a U.S.-based medical practice.
-   Fluent in both English and Spanish (spoken and written).
-   Strong verbal and written communication skills.
-   Experience handling inbound and outbound patient calls.
-   Experience with appointment scheduling and calendar management.
-   Insurance verification experience.
-   Basic knowledge of prior authorization processes.
-   Strong organizational skills and attention to detail.
-   Ability to work independently in a remote environment.

### Key Responsibilities

### Patient Communication

-   Answer high-volume inbound and outbound patient calls professionally and courteously.
-   Respond to patient inquiries and provide outstanding customer service.
-   Relay messages accurately to providers and office staff.
-   Maintain professional and compassionate communication with patients at all times.

### Appointment Scheduling & Calendar Management

-   Schedule new and follow-up patient appointments.
-   Confirm, reschedule, and cancel appointments as needed.
-   Manage provider calendars efficiently to optimize scheduling.
-   Send appointment reminders and communicate scheduling updates.

### Insurance Verification

-   Verify patient insurance eligibility and benefits prior to appointments.
-   Confirm coverage information and document findings accurately.
-   Communicate insurance-related information to patients when appropriate.

### Prior Authorizations

-   Assist with prior authorization requests as needed.
-   Follow up with insurance companies regarding authorization status.
-   Maintain accurate documentation of authorization activities.

### EMR & Administrative Support

-   Enter and update patient information within the electronic medical record system.
-   Maintain accurate patient documentation and communication notes.
-   Assist with general front office administrative duties.
-   Support providers and the administrative team to ensure efficient daily operations.

## Benefits

**Please note that this is a full-time contractor position (40 hours per week) with a negotiable pay rate depending on skillset and experience. The schedule is Monday through Friday, from 8 AM to 5 PM EST.**

## Apply

[Apply at Staffing for Doctors](https://apply.workable.com/staffing-for-doctors/j/4FF613142F/apply)

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