# Virtual Medical Receptionist Medical Administrative Assistant (English&Spanish)

> Staffing for Doctors · Nicaragua (Remote) · — · Posted 2026-07-02

**Workplace:** remote

## Description

We are seeking an experienced and highly professional **Virtual Medical Receptionist / Medical Administrative Assistant** to serve as the first point of contact for a busy U.S.-based Pain Management and Musculoskeletal Medicine practice.

This position is ideal for someone who thrives in a fast-paced medical environment, enjoys helping patients, and excels at providing exceptional customer service. Since the majority of our patients are older adults, we place a strong emphasis on outstanding English communication skills, clear pronunciation, and a polished, professional phone presence.

The ideal candidate has previous experience supporting a U.S. medical practice, preferably within Pain Management, Orthopedics, Spine, Chiropractic, Physical Medicine, or other musculoskeletal specialties.

Experience with **eClinicalWorks (eCW)** is strongly preferred, along with familiarity with **Workers' Compensation (Work Comp)** and **Personal Injury Protection (PIP)** cases.

### Ideal Candidate

We're looking for someone who:

-   Speaks English fluently with excellent pronunciation and minimal to no noticeable accent.
-   Is confident, personable, and professional on the phone.
-   Builds trust quickly with patients and provides exceptional customer service.
-   Understands the workflow of specialty medical practices.
-   Is organized, proactive, and detail-oriented.
-   Works well independently while collaborating effectively with a remote team.
-   Maintains a positive, solution-focused attitude in a fast-paced environment.

## Requirements

-   Minimum **2 years** of experience as a Medical Receptionist, Medical Administrative Assistant, Patient Care Coordinator, or similar healthcare support role.
-   Experience supporting a U.S.-based medical practice.
-   Excellent spoken English with clear pronunciation and a professional phone presence.
-   Strong customer service and interpersonal communication skills.
-   Experience managing high-volume inbound and outbound patient calls.
-   Excellent organizational, multitasking, and time management abilities.
-   Ability to work independently in a remote environment.
-   Strong attention to detail and commitment to providing an outstanding patient experience.

**Key Responsibilities:**

-   Schedule new patient consultations and follow-up appointments.
-   Confirm, reschedule, and cancel appointments as needed.
-   Serve as the primary point of contact for patients via inbound and outbound phone calls.
-   Deliver exceptional customer service with professionalism, empathy, and confidence.
-   Assist patients with registration and appointment preparation.
-   Update patient demographics and documentation within eClinicalWorks (eCW).
-   Coordinate scheduling for Workers' Compensation and Personal Injury Protection patients.
-   Communicate professionally with patients, attorneys, nurse case managers, employers, and referral sources when appropriate.

## Benefits

**Please note that this is a full-time contractor position (40 hours per week) with a negotiable pay rate depending on skillset and experience. The schedule is Monday through Friday, from 8 AM to 5 PM EST.**

## Apply

[Apply at Staffing for Doctors](https://apply.workable.com/staffing-for-doctors/j/5436802275/apply)

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