# Bilingual Dental Receptionist & Patient Care Coordinator

> Staffing for Doctors · Colombia (Remote) · — · Posted 2026-06-05

**Workplace:** remote

## Description

We are seeking a highly professional, articulate, and experienced **Virtual Dental Receptionist & Patient Care Coordinator** to join a dynamic, multi-provider dental practice. In this role, you will serve as a vital administrative engine, working under the direct guidance and training of the client.  
  
Operating in a high-volume environment where different dentists rotate daily, you must be a sharp, agile multitasker. Patients are dynamically assigned to the first available provider, meaning you must excel at managing a fluid schedule without individual doctor preferences.  
  
Because you will be managing patient relationships and complex insurance verification, **3 to 4 years of hands-on U.S. dental practice experience, flawless bilingual communication skills, and complete technical fluency in EagleSoft and Weave are absolute, non-negotiable requirements.  
  
Core Responsibilities  
  
Patient Coordination & Schedule Optimization (Initial Focus)**

-   **Active Schedule Recall:** Take complete ownership of the practice's recall list, proactively contacting patients to schedule routine hygiene visits, outstanding treatments, and cleanings.
-   **Smart Scheduling:** Manage a complex, fast-moving calendar, ensuring maximum chair utilization for the rotating daily dentists while maintaining a smooth patient flow.
-   **AI Call Overflow Management:** Monitor and instantly capture live inbound call overflows routed from our automated AI receptionist system, delivering a warm, human, concierge-level experience over the phone.

  
**Expanded Practice Operations**

-   **Dental Insurance Verification:** Execute comprehensive eligibility checks, break down complex dental benefits (preventive, basic, major), track annual maximums, and input data into patient files.
-   **Treatment Plan Follow-Ups:** Conduct proactive outreach to patients who recently had exams, answer their questions regarding proposed treatments, and guide them to commit to booking their procedures.
-   **No-Show Recovery:** Fast-track the rescheduling of broken appointments, cancellations, and no-shows to keep provider production schedules optimized.
-   **Cross-Functional Administrative Support:** Maintain a flexible, "can-do" mindset, readily picking up additional administrative and front-office tasks as required by the clinical team.

## Requirements

-   **U.S. Dental Domain Expertise:** Minimum 3–4 years of direct experience working on the front office team of a U.S.-based dental practice.

-   **Bilingual Mastery:** Complete, accent-free verbal and written fluency in both **English and Spanish**. Must be comfortable discussing clinical terminology and billing in both languages.

-   **Software Ecosystem Fluency:** Mastery of **EagleSoft EMR** (charting, scheduling, patient accounts) and the **Weave** communications/phone platform.

-   **Agile Mindset:** Proven ability to thrive in a high-volume, multi-provider dental environment where schedules and clinical teams shift daily.

## Apply

[Apply at Staffing for Doctors](https://apply.workable.com/staffing-for-doctors/j/69D2A3F51E/apply)

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