# Virtual Patient Care Coordinator - Hormone Optimization & Wellness Medicine

> Staffing for Doctors · Philippines (Remote) · — · Posted 2026-07-28

**Workplace:** remote

## Description

### About the Role

We're seeking a compassionate, organized **Patient Liaison** to join a growing Hormone Optimization and Wellness practice — one built around helping patients feel like themselves again, whether that means restoring energy, balancing hormones, or reaching a healthier weight in a way that actually lasts.

This isn't a traditional receptionist role. It's a relationship role. You'll be the steady, encouraging voice patients hear throughout their treatment journey — checking in, answering questions, and helping them stay on track toward the results they came for. If you love the idea of genuinely supporting people through a wellness journey (not just booking their next appointment), this is built for you.

### What You'll Do

**Patient Follow-Up & Education (Primary Focus)**

-   Proactively reach out to patients throughout their treatment journey to check progress and encourage compliance
-   Discuss treatment plans clearly and confidently using approved scripts
-   Answer common patient questions using Top 10 FAQs
-   Support patients in staying engaged and consistent with their wellness goals

**Appointment Coordination & Outbound Calls**

-   Make outbound calls to schedule, confirm, and follow up on appointments
-   Coordinate patient recall and re-engagement outreach as needed
-   Keep patient records and communications organized in Booker and Weave

**Administrative Support**

-   Maintain accurate documentation of patient interactions and follow-ups
-   Support the broader front-office team with day-to-day administrative tasks as needed

## Requirements

### Required Qualifications

-   2+ years of experience as a **Medical Receptionist, Patient Coordinator/Liaison, Medical Concierge, or Customer Success representative**
-   Excellent English communication skills and a warm, confident phone presence
-   Experience making outbound patient calls and managing follow-up
-   Comfortable discussing treatment plans using approved scripts
-   Strong organizational and multitasking skills; able to work independently in a remote setting

###   
Preferred Qualifications

-   Background in **Hormone Optimization, Functional Medicine, MedSpa, Concierge, or Integrative Medicine**
-   Experience with **MedSpa EMR platforms or Weave**
-   Sales, retention, or relationship-management experience
-   Experience with **patient recall campaigns** or working toward compliance goals

## Benefits

### Why This Role

You'll be a genuine part of patients' wellness journeys — not just scheduling appointments, but helping people stay motivated and supported as they work toward feeling better, month after month. It's relationship-driven work with real, visible impact.

## Apply

[Apply at Staffing for Doctors](https://apply.workable.com/staffing-for-doctors/j/6D7F55590A/apply)

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