# Bilingual Dental Coordinator/ Insurance Specialist

> Staffing for Doctors · Nicaragua (Remote) · Full-time · Posted 2026-08-26

**Workplace:** remote

**Department:** Medical Admins

## Description

We are looking for an experienced, proactive, and patient-focused Dental Hygiene Coordinator to own the health, continuity, and productivity of our hygiene schedule. This is an active patient-retention and schedule-optimization role, not a passive booking position. The ideal candidate combines the persistence of a high-performing patient-retention professional with strong clinical terminology, PPO insurance knowledge, and exceptional phone-conversion skills. You will proactively identify overdue recare patients, missed appointments, unfinished treatment, and open schedule blocks to move patients smoothly into care while removing financial and scheduling barriers.

**Key Responsibilities:**

**Reactivation & Patient Retention:** Consistently run overdue-recare, unscheduled-hygiene, incomplete-periodontal-care, and missed-appointment lists. Conduct high-volume outbound phone calls, texts, and emails using persuasive, patient-centered communication to reconnect patients with preventive and periodontal care.

**Schedule Ownership & Quick Fill:** Monitor hygiene schedules continuously for gaps and unconfirmed visits. Act immediately on cancellations using a Quick Fill/ASAP list to avoid preventable downtime.

**PPO Insurance & Account Guidance:** Read insurance breakdowns and ledgers to explain estimated balances, deductibles, frequencies, and coverage limitations clearly to patients without making guarantees.

**Hygiene & Periodontal Education:** Reinforce documented provider recommendations using clear knowledge of prophylaxis, scaling and root planing (SRP), periodontal maintenance, probing, and adjunctive therapies (e.g., Arestin, fluoride).

**Treatment Plan Follow-Up:** Review pending treatment plans, chart notes, and family/household accounts to discuss fees, sequencing, and next steps for incomplete care.

**Financial Coordination & Collections:** Discuss balances, collect co-pays/deposits over the phone when authorized, and present third-party financing options (e.g., CareCredit, Sunbit, Alphaeon, LendingClub).

**De-escalation & Service Recovery:** Address patient anxieties, complaints, or scheduling barriers empathetically, escalating clinical emergencies or complex concerns according to office protocols.

**Software Navigation & Documentation:** Maintain accurate notes in the Practice Management System (PMS) after every patient interaction while adhering strictly to HIPAA guidelines

## Requirements

**Experience:** Minimum 2+ years of recent experience in dental front-office, hygiene coordination, treatment coordination, or scheduling (3+ years strongly preferred).

**Dental Knowledge:** Practical understanding of hygiene, periodontal care, restorative terminology, treatment sequencing, and PPO dental insurance.

**Software Skills:** Proficiency with dental Practice Management Systems (Eaglesoft and/or Open Dental experience strongly preferred).

**Outbound Phone Skills:** Proven track record of making outbound calls, overcoming patient objections, and converting overdue patients into booked visits.

**Bilingual Skills:** Fluent English communication; bilingual English/Spanish skills strongly preferred.

**Please note that this is a full-time contractor position (40 hours per week) with a starting pay rate of $6 per hour depending on skillset and experience. The schedule is Monday through Friday, 9am - 5pm EST.**

## Apply

[Apply at Staffing for Doctors](https://apply.workable.com/staffing-for-doctors/j/72E7CE153E/apply)

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