# Bilingual Virtual Medical Receptionist and Admin

> Staffing for Doctors · Colombia (Remote) · — · Posted 2026-09-21

**Workplace:** remote

## Description

We are seeking an energetic, proactive, and exceptionally personable **Bilingual Virtual Medical Administrative & Patient Growth Coordinator** to serve as a vital ambassador for a growing U.S.-based medical practice. Combining front-office phone management, back-office operations, and proactive prospective patient follow-up, this is a highly patient-facing, high-touch role.

We are specifically seeking a candidate with a **bubbly, warm, confident, and engaging phone personality** in both English and Spanish. Rather than a task-based assistant, the practice requires a self-directed problem-solver who takes complete ownership, anticipates clinic needs, converts prospective leads into patients/members, and provides an outstanding experience across every interaction.  
  
**Working Environment & Core Schedule**

-   **Role Title:** Bilingual Virtual Medical Administrative & Patient Growth Coordinator
-   **Status:** Full-Time (40 Hours / Week)
-   **Schedule:** Monday – Friday, 8:00 AM – 5:00 PM EST (US Eastern Standard Time)
-   **Language Requirement:** Fully Bilingual (Fluent English & Spanish)
-   **Practice Type:** Cash-Pay / Concierge / Wellness / Growth-Focused Medical Practice

**Top 3 Daily Tasks**

1.  **Front Office & Patient Communication:** Handle high-volume inbound and outbound phone calls with a warm, conversational demeanor—scheduling appointments, managing messages, and delivering exceptional customer care.
2.  **Back Office & Administrative Support:** Manage daily administrative workflows, maintain accurate patient records, organize provider task queues, and proactively resolve operational roadblocks.
3.  **Lead Conversion & Membership Support:** Perform consistent outbound follow-ups with prospective patients and leads, explain practice services and membership models, assist with enrollment, and drive patient acquisition.

**Core Responsibilities**

-   **Inbound & Outbound Phone Operations:** Serve as the primary voice of the practice, answering patient calls, conducting follow-up calls, scheduling new and existing patients, and managing appointment confirmations/reschedules in English and Spanish.
-   **Lead Conversion & Acquisition:** Engage prospective patient inquiries, follow up with warm leads via call/text/message, address non-clinical questions, explain membership options using practice guidelines, and confidently ask for the appointment.
-   **Membership Program Support:** Assist with membership onboarding, guide prospective members through enrollment, handle administrative membership billing/renewals, and drive retention through consistent follow-up.
-   **Back-Office Coordination:** Track incomplete tasks, coordinate provider/staff workflows, monitor outstanding requests, organize patient records, and refine administrative processes as the practice scales.
-   **Proactive Ownership & Problem-Solving:** Identify administrative bottlenecks independently, investigate root causes, and present actionable solutions rather than simply escalating problems.

## Requirements

**Required Qualifications**

-   **Bilingual Fluency:** Fluent, natural spoken and written English and Spanish.
-   **U.S. Practice Experience:** Minimum 2+ years of direct experience supporting a U.S.-based medical practice in a front-office, administrative, or patient-coordination capacity.
-   **Engaging Phone Demeanor:** A bubbly, upbeat, warm, and highly confident phone presence—capable of building instant rapport without sounding scripted, timid, or robotic.
-   **Phone & Scheduling Proficiency:** Proven background handling inbound/outbound calls, patient scheduling, and customer service.
-   **Lead & Growth Mindset:** Comfort making outbound calls to prospective patients, addressing barriers to care, and guiding leads toward booking appointments.
-   **Problem-Solving Ability:** Proven track record of working independently, following through on tasks without constant direction, and bringing solutions to operational challenges.
-   **HIPAA Compliance & Setup:** Strong understanding of HIPAA guidelines and a quiet, private, HIPAA-compliant home workspace equipped with a high-speed computer setup and a clear noise-canceling headset.

**Strongly Preferred**

-   **Lead Conversion & Sales:** Background in patient acquisition, medical sales, or lead conversion.
-   **Specialty Practice Models:** Direct experience in Direct Primary Care (DPC), Concierge Medicine, Medical Spa, Wellness, or Cash-Pay practice environments.
-   **Membership Billing:** Hands-on experience with recurring membership billing models and membership CRM/lead management platforms.

**Ideal Candidate Profile**

You are a vibrant, articulate, and resourceful bilingual coordinator who loves connecting with people over the phone. You treat every patient and prospective lead like a VIP, take immense pride in keeping clinic workflows organized, and take full ownership of helping a medical practice grow.

## Apply

[Apply at Staffing for Doctors](https://apply.workable.com/staffing-for-doctors/j/B736B082F1/apply)

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