# Virtual Medical Receptionist & Radiology Scheduler

> Staffing for Doctors · Philippines (Remote) · — · Posted 2026-10-28

**Workplace:** remote

## Description

We are seeking a highly articulate, professional, and experienced **Virtual Medical Receptionist & Radiology Scheduler** to support our busy radiology practice. In this high-impact, patient- and provider-facing position, your core mission will be to serve as the primary phone handler—eliminating front-desk interruptions, answering inquiries from patients and referring physicians, booking imaging procedures, and executing systematic no-show follow-up outreach.

The ideal candidate possesses **3+ years of medical virtual assistant experience**, specialized expertise in **radiology scheduling workflows** (X-rays, CT, MRI, Ultrasound, Mammography), and **elite, accent-neutral spoken English**. You must be comfortable working within **eRAD RIS/PACS** (or a comparable radiology EMR) and handling routed calls via our Spectrum phone network with complete autonomy and exceptional customer service.

**Working Environment & Core Schedule**

-   **Role Title:** Virtual Medical Receptionist & Radiology Scheduler
-   **Specialty:** Diagnostic Radiology & Medical Imaging
-   **Status:** Full-Time (40 Hours / Week)
-   **Schedule:** Monday – Friday, 8:00 AM – 5:00 PM EST (Eastern Standard Time)
-   **Core Technology Stack:** **eRAD RIS/PACS** _(Primary system; comparable radiology EMRs accepted)_, Spectrum Phone System (Dedicated VA Extension & Auto-Failover Routing)
-   **Primary Mission:** Phone management, referral triage, radiology procedure scheduling, and no-show recovery

**Top 3 Daily Tasks**

1.  **High-Volume Call Management & Referral Triage:** Serve as the first-line phone handler for incoming patient calls and referring physician inquiries via Spectrum, keeping front-desk registrars focused on in-person patient registration.
2.  **Radiology Procedure Scheduling:** Schedule, confirm, and optimize complex diagnostic imaging appointments in eRAD RIS/PACS according to modality protocols and provider orders.
3.  **No-Show Tracking & Patient Rescheduling:** Audit daily attendance logs, execute proactive follow-up outreach to patients who missed appointments, and successfully reschedule them to optimize calendar utilization.

**Core Responsibilities**

**Call Management & Reception (~50%)**

-   Answer incoming calls routed through the practice's Spectrum phone system (via dedicated extension/auto-ring rules) with a warm, professional tone.
-   Field inquiries from referring physicians and medical offices regarding order status, prep instructions, or appointment availability.
-   Deliver clear, accent-neutral, and easily understandable verbal communication on every interaction.

**Radiology Scheduling & EMR Navigation (~30%)**

-   Schedule diagnostic imaging appointments in **eRAD RIS/PACS**, ensuring correct modality routing, order attachment, and patient prep instruction delivery.
-   Cross-check physician orders against schedule entries to ensure zero registration or scheduling errors.
-   Provide remote administrative support to assist the in-office front-desk team during peak volume hours.

**No-Show Recovery & Patient Outreach (~20%)**

-   Run daily system reports to identify patients who missed scheduled imaging appointments.
-   Conduct outbound phone outreach to contact no-show patients, answer concerns, and guide them through rescheduling.
-   Update patient records in eRAD with clear contact notes and administrative tags.

## Requirements

-   **Medical VA Experience:** 3+ years of direct experience as a Medical Virtual Assistant or Medical Receptionist in a U.S. healthcare practice.
-   **Elite English Communication:** Flawless, highly understandable, accent-neutral spoken English with exceptional phone etiquette and patient service skills.
-   **Proven Phone & Scheduling Mastery:** Extensive background managing high call volumes, handling multi-line phone systems, and booking provider schedules.
-   **Radiology Specialty Experience:** Hands-on experience with radiology workflows, diagnostic imaging scheduling (MRI, CT, Ultrasound, X-ray, etc.), and referring provider communication.
-   **EMR Systems:** Hands-on experience with **eRAD RIS/PACS** or a comparable radiology information system (RIS).
-   **Schedule Availability:** Full availability to work full-time (40 hours/week) during **Monday through Friday, 8:00 AM – 5:00 PM EST**.
-   **HIPAA-Compliant Remote Setup:** Dedicated, private, quiet home office with a lockable door, high-performance computer (PC/Mac), high-speed internet, backup power/internet solutions, and a noise-canceling headset.

**Ideal Candidate Profile**

You are an articulate, tech-savvy medical receptionist who understands the fast-paced nature of diagnostic radiology. You pick up eRAD easily, handle phone calls with composure and polish, and take pride in shielding in-office registrars from phone chaos so the entire practice runs smoothly.

## Apply

[Apply at Staffing for Doctors](https://apply.workable.com/staffing-for-doctors/j/BB7A30F1A2/apply)

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