# Virtual Medical Front Desk / Medical Receptionist - Pain & Spine

> Staffing for Doctors · Ecuador (Remote) · Full-time · Posted 2026-08-04

**Workplace:** remote

## Description

We are seeking a **Bilingual (English/Spanish) Virtual Front Desk / Medical Receptionist** to support a busy U.S.-based **Pain Management and Spine** practice. This is a full-time remote position for a highly organized, patient-focused professional who thrives in a fast-paced medical environment.

The ideal candidate has experience supporting a U.S. medical practice, is comfortable handling a high volume of patient calls, scheduling appointments, managing electronic medical records, and assisting with insurance-related administrative tasks. Experience with **eClinicalWorks (eCW)** is strongly preferred.

### **Responsibilities:**

-   Answer high-volume inbound patient calls professionally and courteously.
-   Make outbound calls for appointment confirmations, rescheduling, reminders, and follow-up.
-   Schedule, reschedule, and cancel patient appointments while managing multiple provider calendars.
-   Register new patients and update demographics, insurance information, and medical records in the EMR.
-   Manage and maintain accurate patient records in **eClinicalWorks (eCW)**.
-   Verify insurance eligibility and benefits prior to appointments.
-   Assist with prior authorizations, referrals, and other insurance-related administrative tasks as needed.
-   Route messages, prescription refill requests, and clinical inquiries to the appropriate provider or department.
-   Coordinate with providers, clinical staff, imaging centers, and pharmacies to ensure continuity of patient care.
-   Maintain HIPAA compliance and protect patient confidentiality at all times.
-   Provide exceptional customer service while ensuring a positive patient experience.

## Requirements

-   Fluent English and Spanish (spoken and written).
-   Minimum of **2 years of experience** supporting a U.S.-based medical practice.
-   Previous experience as a **Medical Receptionist, Front Desk Coordinator, Medical Administrative Assistant, Patient Coordinator, or Medical Assistant**.
-   Experience handling high-volume inbound and outbound patient calls.
-   Strong appointment scheduling and calendar management experience.
-   Experience using **eClinicalWorks (eCW)** is strongly preferred.
-   Experience with insurance verification, eligibility checks, prior authorizations, and referrals is highly preferred.
-   Experience in **Pain Management, Spine, Orthopedics, Neurosurgery, Physical Medicine & Rehabilitation (PM&R), Sports Medicine, or similar specialties** is highly preferred.
-   Excellent communication, multitasking, and organizational skills.
-   Strong attention to detail and ability to work independently in a remote environment.

## Benefits

Please note that this is a full-time contractor position (40 hours per week) with a negotiable pay rate depending on skillset and experience. The schedule is Monday through Friday, from 8 AM to 4 PM CST.

## Apply

[Apply at Staffing for Doctors](https://apply.workable.com/staffing-for-doctors/j/C0ABD5E747/apply)

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