# Medical Receptionist - Pediatrics

> Staffing for Doctors · Philippines (Remote) · — · Posted 2026-10-23

**Workplace:** remote

## Description

We are seeking a warm, bubbly, and exceptionally articulate **Virtual Medical Receptionist** to serve as the friendly voice of our pediatric-focused medical practice. In this key patient-facing position, you will be the first point of contact for parents, caregivers, and young patients—handling high-volume phone calls, managing provider appointment schedules, and performing insurance Verification of Benefits (VOB).

The ideal candidate possesses **elite, accent-neutral English communication skills** and a bright, empathetic phone presence that instantly puts parents and children at ease. While prior experience with **eClinicalWorks (eCW)** and pediatric healthcare settings are major advantages, top-tier verbal communication, warmth, and reliable front-desk execution are our highest priorities.

**Working Environment & Core Schedule**

-   **Role Title:** Virtual Medical Receptionist (Pediatric Focus)
-   **Status:** Full-Time (40 Hours / Week)
-   **Schedule:** Monday – Friday, 8:00 AM – 5:00 PM EST (Eastern Standard Time)
-   **Core Systems:** **eClinicalWorks (eCW EHR)** _(Strong plus)_, VoIP Phone System, Insurance Portals
-   **Target Audience:** Pediatric patients, parents, and family caregivers

**Top 3 Daily Tasks**

1.  **Inbound & Outbound Phone Management:** Answer incoming calls with a cheerful, warm, and professional demeanor—addressing scheduling inquiries and assisting parents with care coordination.
2.  **Patient Scheduling & Calendar Management:** Book, confirm, and optimize provider appointment calendars in eClinicalWorks to maintain an efficient pediatric clinic flow.
3.  **Insurance Verification of Benefits (VOB):** Check insurance coverage, active eligibility, and co-pay details prior to appointments so families arrive fully prepared.

**Core Responsibilities**

-   **Warm Patient Engagement:** Deliver an exceptional, high-touch patient experience over the phone, using patience and active listening to support parents navigating their children's healthcare needs.
-   **eClinicalWorks Scheduling:** Navigate eCW to book routine pediatric check-ups, follow-ups, and urgent visits while adhering strictly to practice rules and provider preferences.
-   **Insurance Eligibility Checks:** Conduct real-time Verification of Benefits (VOB) through payor portals and eCW to confirm active coverage and document co-pays or deductibles.
-   **Team & Practice Coordination:** Relay messages, telephone encounters, and scheduling changes accurately to the in-office clinical team to ensure seamless patient care.
-   **Administrative Support:** Assist with digital faxes, patient reminder texts/emails, and chart updates while strictly adhering to HIPAA privacy standards.

## Requirements

-   **Elite Verbal English Communication:** Native-level or flawless spoken English with a neutral, highly clear, and easily understandable phone accent.
-   **Personable & Empathetic Demeanor:** Naturally bubbly, patient, warm, and confident when speaking with parents, caregivers, and pediatric patients.
-   **Medical Front-Desk Experience:** Direct background handling front-desk duties, high-volume call handling, and scheduling in a U.S. medical practice setting.
-   **Insurance VOB Familiarity:** Working knowledge of checking patient insurance eligibility and coverage terms.
-   **Remote Workspace Setup:** Dedicated, quiet, HIPAA-compliant home office equipped with a high-performance computer (PC/Mac), high-speed internet connection, backup power/internet solutions, and a noise-canceling headset.

**Preferred / Strong Plus Qualifications**

-   **Pediatric Experience:** Prior experience working in a Pediatric, Family Medicine, or Children's Specialty practice (_Strong Plus_).
-   **eClinicalWorks (eCW):** Hands-on experience navigating **eClinicalWorks EHR** for scheduling, charting, and insurance checks (_Strong Plus_).

**Ideal Candidate Profile**

You are a energetic, cheerful, and articulate communicator who loves helping families. You bring a positive attitude to every call, keep provider schedules filled and organized, and ensure parents feel completely supported from the moment they ring the clinic.

## Apply

[Apply at Staffing for Doctors](https://apply.workable.com/staffing-for-doctors/j/F245AC6C43/apply)

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