# Dental Front Desk - Receptionist and Insurance Verification

> Staffing for Doctors · Philippines (Remote) · — · Posted 2026-11-12

**Workplace:** remote

## Description

### **Key Responsibilities**

**1\. Phone Communication & Dental Appointment Scheduling**

-   Answer incoming patient phone calls promptly with a warm, clear, and professional telephone demeanor.
-   Conduct outbound calls to schedule new patients, book hygiene recalls, confirm upcoming procedures, and fill open chair time.
-   Send timely appointment reminders and routine post-visit follow-ups via phone, email, or SMS.

**2\. Dental Insurance Verification of Benefits (VOB)**

-   Verify patient dental insurance eligibility, active coverage, annual maximums, deductibles, waiting periods, and frequency limitations prior to scheduled visits.
-   Accurately update insurance breakdowns within the dental practice management software so patients receive transparent out-of-pocket estimates.

**3\. Front-Line Dental Billing Support**

-   Answer general patient billing inquiries regarding statement balances, deductibles, annual maximums, and insurance coverage breakdowns.
-   Review patient ledgers to explain basic treatment charges clearly, collect copays/balances over the phone, and escalate complex claim disputes to the billing team when needed.

### **Qualifications & Requirements**

-   **Dental Experience:** 1–2+ years of hands-on experience in a U.S. dental front desk, dental call center, or virtual dental assistant role.
-   **Core Dental Skills:** Proven background with dental appointment scheduling, Dental Verification of Benefits (VOB), and explaining basic dental billing statements.
-   **Software Proficiency:** Hands-on experience with dental practice management software (e.g., Dentrix, Eaglesoft, Open Dental, Curve Dental) and payer portals.
-   **Communication:** Exceptional, clear spoken and written English with strong customer service and active listening skills.
-   **Technical Setup:** Quiet home office environment, noise-canceling headset, reliable high-speed internet, and familiarity with cloud VOIP phone systems.

## Apply

[Apply at Staffing for Doctors](https://apply.workable.com/staffing-for-doctors/j/F58BADA312/apply)

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