# 03. Client Success Manager with Law Firm Experience - US Based

> Voxidea-Stafi · United States (Remote) · Full-time · Posted 2026-03-25

**Workplace:** remote

**Department:** Stafi

## Description

We are seeking a strategic, hands-on Client Success Manager to own and elevate the end-to-end client experience for our law firm partners. This executive leader will be accountable for driving exceptional onboarding, long-term client retention, operational excellence, and measurable client outcomes at scale.

The ideal candidate blends senior-level client leadership with operational rigor and data-driven decision-making and brings a strong understanding of how law firms operate, grow, and scale.

### Key Responsibilities

### Client Success & Experience

-   Own and continuously optimize the full client lifecycle, from onboarding through long-term partnership, renewal, and expansion.
-   Design and lead structured onboarding programs that drive rapid adoption, clear value realization, and high client satisfaction.
-   Build and maintain trusted, executive-level relationships with law firm leadership and key stakeholders.
-   Leverage client data and performance metrics to identify trends, risks, and opportunities to improve retention and outcomes.
-   Establish clear success metrics, feedback loops, and reporting frameworks to continuously improve the client experience.

### Leadership & Team Management

-   Build, lead, and mentor a high-performing Client Success organization, including managers and specialists.
-   Foster a culture of accountability, collaboration, and excellence aligned with company values.
-   Recruit, train, and develop top-tier talent to support growth and scalability.

### Operations & Strategy

-   Develop and implement scalable systems, processes, and policies that drive operational efficiency and consistency.
-   Partner with executive leadership to define and execute the company’s client success strategy and long-term objectives.
-   Analyze performance data to inform strategic decisions, continuous improvement, and growth initiatives.
-   Manage budgets and resources responsibly, ensuring profitability and operational discipline.

### Cross-Functional Collaboration

-   Partner closely with Sales to support renewals, expansion opportunities, and revenue growth.
-   Ensure strong post-sale execution to support sales targets and client expectations.
-   Collaborate with Product, Operations, and Leadership teams to align client needs with company strategy and roadmap.

### Core Values Alignment

-   Lead and operate in full alignment with Stafi’s core values: **be reliable, work hard, have fun, care deeply, be passionate, take initiative, collaborate, and demonstrate loyalty.**

## Requirements

-   **Qualifications & Experience**

-   8+ years of progressive leadership experience in Client Success, Operations, or Customer Experience.
-   Proven track record of building, managing, and scaling high-performing client success teams.
-   Strong understanding of law firm operations, legal services, or comparable professional services environments.
-   Demonstrated ability to analyze performance data, identify trends and risks, and translate insights into strategic action.
-   Executive-level communication and relationship-building skills, with the ability to influence senior internal and external stakeholders.
-   Experience designing and implementing processes, systems, and teams from the ground up is highly preferred.

## Apply

[Apply at Voxidea-Stafi](https://apply.workable.com/stafi/j/1EA1768FF8/apply)

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