# 02. Intake Specialist | Fully Remote | USD Payments > Voxidea-Stafi Β· Guatemala (Remote) Β· Full-time Β· Posted 2026-05-15 **Workplace:** remote **Department:** Client Facing ## Description **Ready to grow your career from home? Your future begins here.** Voxidea connects bilingual Latin American professionals to rewarding, fully remote opportunities with U.S.-based companies. We’re hiring **Bilingual Contact Center Agents** to be the first point of contact for leads or clients seeking legal services. Help us make a difference by guiding individuals toward the assistance they need. Apply today! πŸš€βœ¨ **What you will be doing:** - Serve as the first contact for leads through phone or email, delivering a friendly and helpful experience. 🀝 - Collect important information to understand client needs and assess how the firm can help. πŸ“ - Listen empathetically to individuals and guide them to appropriate resources within or outside the firm. πŸ’¬ - Complete legal forms and manage records of customer interactions. πŸ“‹ - Schedule and coordinate consultations with legal experts. πŸ“… - Follow up with clients to ensure their needs are met or provide additional support. πŸ”„ - Handle administrative tasks such as booking appointments, managing schedules, and organizing paperwork. πŸ“‘ ## Requirements Our ideal candidate: - Holds a bachelor’s degree. πŸŽ“ - Has 3+ years of experience in customer service, appointment setting, or interpretation roles at contact centers. πŸ’Ό - Is proficient in managing calendars and information flow with accuracy and efficiency. πŸ“†βœ‰οΈ - Has previous experience in sales, customer service, or a legal background (preferred). πŸ… - Is bilingual in English (C1 or higher) and Spanish or Portuguese, both spoken and written. πŸ—£οΈβœοΈ - Demonstrates excellent organizational and time-management skills. πŸ… - Maintains discretion and confidentiality when handling sensitive information. πŸ”’ - Permanently resides in Latin America. 🌍 - Owns a reliable laptop (Windows or Mac, 2017 or newer) with a stable internet connection. πŸ’» ## Benefits - **Biweekly Payments:** Guaranteed with no deductions from our end. πŸ’Ž - **Long-Term Opportunities:** Build a lasting professional relationship with us. πŸ† - **Fully Remote:** Work from the comfort of your homeβ€”no onsite travel required. 🏑 - **Paid Time Off:** Enjoy 2 weeks of paid leave and U.S. holiday recognition. πŸ–οΈ - **Wellness Support:** Access in-house psychological and wellness coaching services. 🌱 - **Professional Growth:** Free training, language improvement sessions, and coaching programs. πŸ“š - **Exclusive Learning Access:** Unlock free access to over 200 continuous improvement courses. πŸŽ“ Take the next step in your career with Voxidea. Apply today and join our innovative team! πŸš€βœ¨ ## Apply [Apply at Voxidea-Stafi](https://apply.workable.com/stafi/j/A4B4972DF5/apply) --- Powered by [Workable](https://www.workable.com)