# Customer Service Specialist

> STEP, Inc. · Williamsport, United States · Part-time · Posted 2026-09-25

**Salary:** From USD 18,813

**Workplace:** on_site

**Department:** Housing Options

## Description

Customer Service Specialist

### Utilities Assistance Program | STEP, Inc.

**Make a difference in your community every day.**

Do you enjoy helping people, solving problems, and providing outstanding customer service? STEP, Inc. is seeking a **Customer Service Specialist** to join our **Utilities Assistance Program**. In this important role, you'll assist individuals and families in accessing utility assistance programs, community resources, and support services that help improve their quality of life.[](https://stepinc-my.sharepoint.com/personal/mjsteele_stepcorp_org/Documents/Microsoft%20Copilot%20Chat%20Files/20260923%20Customer%20Service%20Specialist.pdf)

If you're detail-oriented, compassionate, organized, and thrive in a fast-paced environment where every interaction matters, we'd love to hear from you.

What You'll Do

As a Customer Service Specialist, you will:

-   Welcome customers and visitors with professionalism and courtesy.
-   Answer phones, respond to inquiries, and connect individuals with appropriate resources.
-   Assist customers with applications, eligibility screenings, and program enrollment.
-   Gather, verify, and accurately enter customer information into agency databases.
-   Educate customers about utility assistance programs and available community services.
-   Review and maintain customer records while ensuring confidentiality.
-   Process referrals, recertifications, and program documentation.
-   Collaborate with team members to provide exceptional customer support.
-   Help individuals navigate services that address essential household needs.

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To view the full job description, please click here or copy and paste the full web address into your browser:

[https://www.stepcorp.org/file\_download/7fe19c5b-6470-450d-bf6d-b4b23c7c9ff1](https://www.stepcorp.org/file_download/7fe19c5b-6470-450d-bf6d-b4b23c7c9ff1)

**Pay Rate:** $18.09

**Schedule:** 20 hours per week - flexible (5 days x 4 hours or 4 days x 5 hours); start time also flexible within regular office hours

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### Ready to Apply?

If you're passionate about customer service and want to make a positive difference in the lives of others, we encourage you to apply today and become part of the STEP team.

**  
STEP, Inc. is an Equal Opportunity Employer.**

## Requirements

### Required Qualifications

-   High school diploma or GED.
-   At least one year of office or administrative experience.
-   Strong communication and customer service skills.
-   Experience with data entry, databases, spreadsheets, and general computer applications.
-   Ability to maintain accuracy and attention to detail while managing multiple tasks.[](https://stepinc-my.sharepoint.com/personal/mjsteele_stepcorp_org/Documents/Microsoft%20Copilot%20Chat%20Files/20260923%20Customer%20Service%20Specialist.pdf)

## Apply

[Apply at STEP, Inc.](https://apply.workable.com/step-inc/j/E849F1A0ED/apply)

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