# Product Experience Manager

> Stoiximan · Athens, Greece (Hybrid) · Full-time · Posted 2026-06-11

**Workplace:** hybrid

**Department:** Experience

## Description

**About us** 

Stoiximan, founded in 2012, is the leading online sports betting and gaming provider in Greece and Cyprus. The company is dedicated to evolving the gaming experience while ensuring entertainment is safe and responsible, with Responsible Gaming at the core of its mission, supported by strict policies and innovative tools.  
Stoiximan maintains a broad sponsorship program, fostering strong ties with sports culture. Partnerships include Olympiacos FC, Olympiacos SFP, PAOK BC, PAOK AC, APOEL, Apollon Limassol, the Legends 2004 team, as well as major competitions such as the Stoiximan Super League, Stoiximan GBL, and the Cyprus League by Stoiximan. The company is also an Official Sponsor of the UEFA Europa League and UEFA Conference League, and supports national teams, Olympic champions, and Greek athletics through its cooperation with SEGAS and the Stoiximan Panhellenic Athletics Championships.

Since inception, Stoiximan has shown strong commitment to social responsibility through initiatives like Iroes, **Young Heroes**, **Wheels of Change**, and **Empower Forward**, creating impact and building a better future.

**Let’s talk about the role**

The **Product Experience Manager** collaborates with cross-functional teams, leveraging agile methodologies and best practices to drive product-related initiatives aligned with the company’s vision and business goals. This role focuses on continuous improvement, aiming to enhance the overall product experience, increase user satisfaction and engagement, improve retention, and strengthen our competitive advantage.

As a **Product Experience Manager**, you will be responsible for: 

**Product Experience Optimization**

-   Define and evolve the product experience roadmap in alignment with business goals, user needs, and market trends;
-   Ensure a consistent and user-centric experience across all touchpoints;
-   Manage the backlog, key priorities, and plan for the future;
-   Hands-on ownership of UAT processes (test case design, validation, defect tracking, release sign-off.

**Cross-Functional Collaboration & Stakeholders Management**

-   Work closely with Product, CRM, Marketing, CX, and Customer Support teams to deliver seamless experiences;
-   Keep internal stakeholders informed about product experience initiatives, priorities, and outcomes;
-   Create clear documentation and presentations to communicate vision, progress, and impact

**Change Management & Enablement**

-   Support the rollout of new features, updates, or changes by ensuring internal teams are aligned and enabled;
-   Drive adoption of new experiences through internal education and user communication.

**User Insights & Feedback Loops**

-   Gather and analyze user feedback (quantitative & qualitative) to identify pain points and improvement opportunities;
-   Translate insights into actionable plans that improve satisfaction and engagement.

**Continuous Improvement & Innovation**

-   Champion a culture of experimentation, continuous learning, and agile iteration;
-   Identify and implement best practices to enhance product usability and functionality.

**Performance Tracking & Optimization**

-   Leverage key metrics to measure experience success (e.g., NPS, CSAT, retention, engagement);
-   Monitor KPIs and adjust initiatives to improve outcomes continuously.

**Stakeholder Communication**

-   Market Awareness & Benchmarking
-   Stay updated on industry trends, competitor offerings, and emerging technologies;
-   Benchmark experiences against market leaders to identify gaps and opportunities.

## Requirements

**What you’ll bring:**

-   5+ years of working as a product owner or in a related field in a technological environment or with software products;
-   Solid working knowledge of agile delivery and tooling (Jira, Confluence, or equivalent).
-   Proven ability to define a set of requirements that pinpoint business challenges and identify technical and business changes required to address them;
-   Ability to communicate clearly and concisely across technology and business teams;
-   Experience working with design teams, understanding UX fundamentals, and skills in wireframing are valued;
-   A good understanding of technology, programming languages, and software architecture is considered a plus.

## Benefits

**Stoiximan Perks**

-   🕒 Hybrid flexibility – work your way
-   💰 Competitive pay & annual bonus – rewarding great performance
-   🩺 Comprehensive health & life insurance – for you and your loved ones
-   💼 Private pension plan – investing in your future
-   👶 Nursery/childcare voucher – supporting working parents
-   🍽️ Monthly lunch allowance – enjoy good food on us
-   🏃‍♂️ Onboarding buddy – because starting strong matters
-   📖 Access to Udemy & ongoing learning – keep growing your skills
-   🤝 360° peer feedback – real insights, real growth
-   💪 Wellbeing perks – gym discounts, nutrition sessions & more
-   🍏 Fresh fruit, always – stay energized throughout the day

## Apply

[Apply at Stoiximan](https://apply.workable.com/stoiximan/j/27ACD26E88/apply)

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