# Customer Success Manager (20 hours per week)

> Storyteq · Auckland, New Zealand (Hybrid) · Part-time · Posted 2026-05-21

**Workplace:** hybrid

**Department:** Customer Success

## Description

Storyteq is the Gartner®-recognised Content Marketing Platform that helps marketing and creative teams find, adapt, and collaborate on content in one place. We take the chaos out of campaign rollout — helping global brands launch everywhere in fewer steps, on-brand, on-time, and on-budget. Our APAC team is based in Auckland, and works closely with some of the region’s leading brands.

We’re looking for a Customer Success Manager to join our APAC team in a part-time capacity (20 hours per week). The focus is firmly on client success — ensuring our clients get genuine value from the Storyteq platform, feel well supported, and continue to grow with us. You’ll come with a technical or SaaS/Martech background and be comfortable getting deep into a product, becoming a trusted expert for the clients you work with.

In this role you will:

-   Own day-to-day relationships across a portfolio of key Martech clients
-   Proactively monitor client health, identify risks, and ensure clients are consistently getting value from the platform
-   Manage client onboarding, training, and product adoption to set new and existing clients up for success
-   Be the primary point of contact for client queries and support requests, managing these with care and efficiency
-   Support upsell conversations by understanding client needs and identifying opportunities to expand platform usage
-   Develop deep working knowledge of the Storyteq platform
-   Support clients through system enhancements and help them navigate new features and workflows
-   Understand client content production processes and agency workflows to provide practical, relevant guidance
-   Collaborate closely with the wider Storyteq APAC team on delivery, escalations, and product feedback
-   Engage with Storyteq colleagues across our global offices - some flexibility with hours is required to accommodate occasional cross-timezone calls
-   Maintain accurate records of client interactions and activity in HubSpot
-   Contribute to client health reporting and feed into the voice of customer programme

## Requirements

-   A background in SaaS, Martech, or a technical client-facing role — you understand how software products work and can speak confidently to technical and non-technical stakeholders
-   Experience in customer success, account management, or client services, with a track record of managing client relationships in a tech environment
-   Tech-savvy and quick to learn — you’ll be expected to become a genuine Storyteq product expert and run client meetings and training sessions with confidence
-   Strong communicator with excellent presentation skills and a natural ability to build trust with clients
-   Solutions-focused with outstanding attention to detail and strong organisational skills
-   Comfortable juggling competing priorities and managing client demands in a fast-paced environment
-   Happy working autonomously as part of a small, collaborative team — you’ll wear multiple hats
-   Understanding of digital marketing, content production, or agency workflows is a strong advantage

## Benefits

-   20 hours per week, with flexible scheduling across the day
-   Hybrid working — based in our Takapuna office with flexibility to work from home
-   Four weeks annual leave (pro rata)
-   A close-knit team where your work genuinely matters

## Apply

[Apply at Storyteq](https://apply.workable.com/storyteq/j/40E16FF3E2/apply)

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