# CRM Team Lead

> Start Stream (PTY) Ltd · Sofia, Bulgaria · Full-time · Posted 2026-02-23

**Salary:** EUR 14,000–24,000

**Workplace:** on_site

## Description

**Job Summary:**  
We are looking for a CRM Team Lead to join a leading FinTech company. The role is primarily focused on supervising the CRM back-office team, distributing and monitoring daily tasks, and ensuring smooth, accurate, and timely execution of operational processes. The ideal candidate has previous people management experience in a back-office environment, strong organizational skills, and the ability to maintain high quality standards in a fast-paced setting.

HiTech HR has License №3942/06.06.2025 for providing HR services.

**Team Supervision & Task Management:**

-   Lead and supervise the CRM back-office team on a daily basis
-   Distribute tasks, monitor workload, and ensure timely completion of assignments
-   Track individual and team performance, ensuring adherence to internal processes and KPIs
-   Provide guidance, feedback, and ongoing support to team members
-   Support onboarding and training of new team members
-   Ensure accurate execution of CRM and back-office processes
-   Monitor quality, consistency, and compliance of CRM-related activities
-   Identify operational issues and propose improvements to workflows and procedures
-   Act as the main point of escalation for operational or team-related matters

**Coordination & Reporting:**

-   Coordinate with other internal teams (Sales, Compliance, Payments, Customer Support,)
-   Communicate priorities, updates, and changes clearly to the team

## Requirements

**Requirements:**

-   Prior experience leading or supervising a Back Office team within the FinTech industry
-   Background in CRM operations or back-office functions
-   Strong organizational and task-management skills
-   Experience managing workloads and priorities in a dynamic environment
-   Good communication and people management skills
-   Attention to detail and problem-solving mindset
-   Comfortable working with CRM systems and internal tools

Please send your CV in English.

## Benefits

-   A competitive salary and benefits package.
-   Thrive in a fast-paced, ever-evolving financial environment.
-   Have the opportunity for professional growth and to develop your skills as you advance within the company.
-   Be part of an inclusive, team-oriented workplace that fosters collaboration and innovation.
-   Benefit from a multi-sport card and additional healthcare coverage.
-   Enjoy complimentary snacks, beverages, and a weekly company-sponsored lunch from premium restaurants in Sofia.
-   Participate in exciting annual company events.

## Apply

[Apply at Start Stream (PTY) Ltd](https://apply.workable.com/strartstream/j/0DF32AB898/apply)

---
Powered by [Workable](https://www.workable.com)