# TechOps & Support Engineer

> Sumerge · Cairo, Egypt (Hybrid) · Full-time · Posted 2026-07-26

**Workplace:** hybrid

**Department:** Technical Support

## Description

Our TechOps & Support Engineer Ensures the stability, availability, and performance of production environments by monitoring systems, automating operational processes, supporting deployments, resolving incidents, and maintaining secure, reliable platform operations.

### Responsibilities

-   Monitor, maintain, and optimize production environments to ensure high availability, performance, and compliance with established service level objectives (SLAs/SLOs).
-   Manage deployments, CI/CD pipelines, and release activities while supporting configuration management and environment consistency across production and non-production environments.
-   Administer and troubleshoot containerized platforms, IBM Cloud Pak  Stacks, Confluent, Elasticsearch, and supporting infrastructure to ensure reliable system operations.
-   Investigate incidents, perform root cause analysis, implement corrective actions, and contribute to post-incident reviews to improve service reliability.
-   Configure and maintain monitoring, logging, and alerting solutions to proactively identify performance issues and minimize service disruptions.
-   Support backup, disaster recovery, security, patching, and operational compliance activities while maintaining accurate technical documentation and runbooks.
-   Collaborate with Development,  QUALITY, Platform Engineering, Network, and Support teams to resolve complex technical issues and continuously improve operational processes.

## Requirements

-   Bachelor's degree or Diploma in Computer Science, Engineering, or a related field.
-   Around 2+ years of experience in Technical Operations, Production Support, Site Reliability Engineering (SRE), DevOps, or System Administration.
-   Good experience with Linux/Windows administration, Docker, Kubernetes, OpenShift, CI/CD pipelines, automation tools (Jenkins, GitLab CI, GitHub Actions), and scripting (Bash, PowerShell, Python).
-   Working knowledge of IBM Cloud Pak solutions (CP4BA, CP4I, CP4D), Confluent, Elasticsearch, Databases (SQL, DB2, MongoDB, etc.), and observability platforms such as Grafana and Prometheus.
-   Good understanding of networking fundamentals, security best practices, IAM, backup and disaster recovery, configuration management, and production environment support.
-   Strong troubleshooting, incident management, root cause analysis, communication, and collaboration skills with the ability to work effectively under pressure.
-   Ability to participate in on-call support, prioritize operational issues, and deliver reliable production support while driving continuous service improvement

## Apply

[Apply at Sumerge](https://apply.workable.com/sumerge-1/j/D516D39242/apply)

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