# SaaS Customer Support Specialist (Future Openings, remotely)

> SupportYourApp · Rabat, Morocco (Remote) · Contract · Posted 2026-06-16

**Workplace:** remote

**Department:** SaaS

## Description

**Who are we?**

**SupportYourApp** is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Right now, we’re expanding our **talent bench** — a pool of skilled Technical Support Consultants who want to grow with us and be the first in line when new projects open.  
If you’re ready to join a multicultural, multilingual community and grow professionally while working from home, this could be your next step.

**What you will do:**

-   Deliver outstanding customer support via calls, chats and emails;
-   Build strong and lasting customer relationships;
-   Keep up with evolving tools and technology;
-   Handle sensitive customer data with care and security;
-   Apply the latest and greatest customer happiness practices;
-   Maintain deep understanding of client solutions and meet KPI;
-   Communicate with developers and cross-functional specialists,

**What you need to succeed in this role:**

-   Strong **English skills (C1 for both spoken and written);**
-   **At least 1 year of experience in** Customer Support, SaaS Support, or Technical Support, preferably supporting complex technical solutions similar role;
-   Excellent problem-solving abilities with a customer-first mindset;
-   Ability to handle multiple tasks and prioritize effectively in a fast-paced environment;
-   High attention to detail and accuracy in managing customer information;
-   Basic computer skills and ability to work with CRM systems and support tools;
-   Commitment to delivering high-quality customer service and meeting performance targets;
-   Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload).

**Will be a great plus:**

-   Experience with Zendesk is a strong advantage;
-   An analytical mindset with the ability to identify patterns, solve problems, and suggest improvements.

**Benefits:**

-   Provide services during flexible hours;
-   Opportunity to cooperate fully **remotely;**
-   Inclusive international environment;
-   Compensation in USD;
-   Rewards for referring friends;
-   Balance between project workload and personal time, but also – internal health policy;
-   Responsive leadership interested in your development and long-lasting cooperation;
-   Greenhouse conditions for self-development;
-   A culture built on trust, with no time-tracking requirements

\*The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.

[](http://www.supportyourapp.com/)You can learn more about the company and its culture by visiting our [official website](https://supportyourapp.com/) and social pages on [Facebook](https://www.facebook.com/supportyourapp/), [Instagram](https://www.instagram.com/supportyourapp?igsh=eDJycGdkbnVkMnBr), and [LinkedIn](https://www.linkedin.com/company/supportyourapp/posts/?feedView=all).

So if you're a proactive **Support Specialist** who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us!

Over 1300+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.

Know someone perfect for the role? [Refer them](https://supportyourapp.com/referral/) and get rewarded!

_We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law._

_Your personal data will be processed as described in the SupportYourApp_ [_Candidate Privacy Notice_](https://supportyourapp.com/candidate-privacy-notice/)_._

## Apply

[Apply at SupportYourApp](https://apply.workable.com/supportyourapp/j/3720A0AE87/apply)

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