# (fluent English) Technical Support Engineer (remote, global)

> SupportYourApp · Prague, Czechia (Remote) · Full-time · Posted 2026-05-12

**Workplace:** remote

**Department:** Management (OS)

## Description

We are looking for a proactive and tech-savvy **Technical Support Engineerfor for one of our** **B2B clients**. In this role, you will combine technical expertise with customer-facing skills — from product setup and troubleshooting to long-term relationship management. The ideal candidate enjoys solving complex problems, working with APIs and data, and guiding clients through every stage of their journey.

Excited? Let’s see what it takes 💛

**What you will do:**

-   Set up and configure our complex B2B product with advanced functional logic (similar to Odoo, SAP, Microsoft Dynamics, etc.);
-   Conduct demo calls to understand client business needs and deliver compelling product presentations;
-   Develop and lead client training sessions to ensure strong adoption and effective product usage;
-   Troubleshoot technical issues, including API requests, data flows, and integrations;
-   Act as a trusted advisor by proactively managing the client journey and ensuring long-term success;
-   Manage a portfolio of accounts, focusing on retention and identifying growth opportunities;
-   Collaborate with product and engineering teams to resolve complex technical challenges;
-   Build strong, long-lasting relationships with customers through clear and proactive communication.

**What you need to succeed in this role:**

-   1–2+ years of experience in Technical Support, Customer Success, Implementation, or Account Management;
-   Hands-on experience with complex B2B systems (ERP/CRM/SaaS like Odoo, SAP, Microsoft Dynamics, or similar);
-   Strong technical mindset with the ability to understand systems, APIs, and data flows;
-   Experience working with APIs, JSON, HTTP requests, or debugging tools is a strong advantage;
-   Excellent communication and presentation skills;
-   Customer-oriented, responsible, and solution-driven attitude;
-   Fluent English (both written and spoken).

**Main Requirements & Must-Have Skills:**

-   Tech-savvy & analytical — you enjoy solving technical challenges and understanding how systems work;
-   API & data enthusiast — familiarity with APIs, JSON, HTTP, and debugging is a plus  
    Customer-first mindset — you can clearly explain technical concepts to non-technical users;
-   Strong communicator — confident, clear, and empathetic in interactions;
-   Self-driven & adaptable — proactive, flexible, and comfortable in a fast-changing environment;
-   Availability to work Monday–Friday with flexibility to support customer business hours when needed.

**Responsibilities:**

As a Technical Support Engineer, you’ll play a key role in ensuring customers successfully use our product and APIs:

-   Become a product expert and deeply understand our technology;
-   Diagnose and resolve technical issues efficiently;
-   Support and guide customers with best practices and clear documentation;
-   Collaborate cross-functionally to improve product and customer experience;
-   Identify recurring issues and contribute to continuous improvement;
-   Build trust-based, long-term customer relationships.

**Will be a plus:**

-   Experience with Python, Postman, or SQL;
-   Experience with tools like Zendesk, Monday, HubSpot; 
-   Background in SaaS, cybersecurity, or data-driven products;
-   Previous experience in technical support or customer-facing roles.

**Benefits and Perks:**

-   Fixed schedule: Monday–Friday, 10:00–18:00 (GMT+3);
-   Fully remote work opportunity;
-   Inclusive and international environment;
-   Compensation in USD;
-   Supportive management focused on your growth and long-term collaboration.

## Apply

[Apply at SupportYourApp](https://apply.workable.com/supportyourapp/j/403982FF31/apply)

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