# (English C1) Customer Support Consultant (Short Term, Remote)

> SupportYourApp · Kingston, Jamaica (Remote) · Contract · Posted 2026-11-09

**Workplace:** remote

**Department:** Customer Support (EN)

## Description

**Who are we?**

**SupportYourApp** is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like Mastercard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world's leading SaaS, software, or hardware solutions?

Join our community as a **Customer Support Consultant on a short-term basis** and unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach.

Excited? Let's see what it takes 💛

**What you will do:**

-   Communicate with the customers of a cloud-based file-sharing platform via chat and email (follow internal SLAs);
-   Resolve customers’ inquiries related to billing, how-to-use, account and login questions;
-   Escalate tickets in a timely manner to the client’s internal team if they cannot be resolved using the available knowledge base and training materials;
-   Reproduce the steps of a reported issue to define if the issue is affecting multiple users;
-   Conduct research in case there’s a lack of information, proactively seeking solutions;
-   Follow the internal Guidelines/SOPs precisely when handling tickets or communicating internally;
-   Log bugs, create bug reports, and keep feedback/bug reporting boards up to date (no technical resolution necessary);
-   Proactively share potential improvement suggestions with the team, and flag unusual behavior of the product or unoptimized processes;
-   Reach out to the Team Lead when facing difficulties understanding procedures or handling specific tickets.

**What you need to succeed in this role:**

-   **Customer support experience of 1+ year, including experience writing professional, well-structured emails**;
-   **Experience providing professional high-quality customer support via chat and email**;
-   **Experience with CRM or Customer Support Systems (e.g., Zendesk, Intercom, Gorgias);**
-   **Experience working in professional environments with strict guidelines and KPIs;**
-   **Excellent writing and communication skills in English (C1), attentive to proofreading and aware of proper email structure;**
-   **Practical technical literacy and a natural drive to test, investigate, and resolve issues (no programming or coding background required);**
-   **Ability to learn fast and follow precise procedures;**
-   **Customer-oriented mindset;**
-   **Proactivity, enthusiasm, and a desire to share and receive feedback;**
-   **Adaptability and common sense;**
-   **Attention to detail, with a tendency to do your work thoroughly;**
-   Openness to internal reassignments between the project’s sub-teams;
-   Readiness for a short-term cooperation of 3 or 6 months, and openness to long-term cooperation after the period expires;
-   Stable internet connection (minimum 50 Mbps download / 40 Mbps upload).

**Will be a great plus:**

-   Technical experience, especially being comfortable with testing and digging to the core of the issue;
-   Experience with Zendesk;
-   Experience with iOS/Android devices;
-   Being comfortable communicating a lot and sharing suggestions and feedback on potential improvements.

**Benefits:**

-   Schedule: full-time, Sunday to Thursday, 16:00–00:00, or Wednesday to Sunday, 08:00–16:00 (GMT-5);
-   Opportunity to cooperate fully remotely;
-   Inclusive international environment;
-   Compensation in USD;
-   Balance between project workload and personal time;
-   Responsive leadership interested in your development;
-   Greenhouse conditions for self-development;
-   A culture built on trust, with no time-tracking requirements.

\*The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.

[](http://www.supportyourapp.com/)You can learn more about the company and its culture by visiting our [official website](https://supportyourapp.com/) and social pages on [Facebook](https://www.facebook.com/supportyourapp/), [Instagram](https://www.instagram.com/supportyourapp?igsh=eDJycGdkbnVkMnBr), and [LinkedIn](https://www.linkedin.com/company/supportyourapp/posts/?feedView=all).

So if you're a proactive **Support Specialist** who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us!

Over 1500+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.

Know someone perfect for the role? [Refer them](https://supportyourapp.com/referral/) and get rewarded!

_We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law._

_Your personal data will be processed as described in the SupportYourApp_ [_Candidate Privacy Notice_](https://supportyourapp.com/candidate-privacy-notice/)_._

## Apply

[Apply at SupportYourApp](https://apply.workable.com/supportyourapp/j/5D2B41AF6C/apply)

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