# (fluent English) Implementation Consultant (Global)

> SupportYourApp · Cape Town, South Africa (Remote) · Contract · Posted 2026-07-10

**Workplace:** remote

**Department:** Management (OS)

## Description

We are looking for an enthusiastic and results-oriented **Implementation Consultant** for our B2B client. In this role, you will be responsible for leading the entire implementation journey, from project kickoff to successful Go-Live. You will act as a trusted advisor, helping B2B clients transform their procurement and financial processes by configuring the platform, managing complex implementation projects, and driving user adoption.

Excited? Let’s see what it takes 💛

**What you will do:**

-   Lead end-to-end implementation projects, acting as the primary point of contact from point-of-sale to a fully operational, live product and ensuring a seamless client experience;
-   Conduct deep-dive discovery sessions to understand clients' procurement and financial processes and translate business requirements into customized, optimized product workflows;
-   Manage timelines, deliverables, and technical alignment, guiding clients through data mapping, validation, and migration of vendor lists, budgets, item catalogs, and other business data into the platform;
-   Keep both internal teams and client-side stakeholders on track with strict deadlines, managing risks and unblocking technical dependencies;
-   Deliver high-impact interactive workshops and onboarding sprints for key client stakeholders, enabling them to operate the platform independently;
-   Create tactical, highly structured enablement resources (deployment playbooks, configuration guides, short video воркфлоус) to standardize the implementation process;
-   Partner with Sales, Product, and QA teams to escalate technical blockers and translate client feedback into actionable product improvements.

**What you need to succeed in this role:**

-   1+ year of experience in B2B SaaS Implementation, Project Management, Customer Success, or a similar customer-facing role;
-   Proven experience managing multiple customer implementation projects simultaneously while keeping deadlines, stakeholders, and project scope under control;
-   Advanced English proficiency, both written and spoken, with confidence in leading business meetings and negotiations;
-   Strong analytical mindset and advanced Excel or Google Sheets skills, with the ability to organize, validate, and work with business metrics and data;
-   Experience understanding and configuring complex B2B SaaS products, ERP, CRM, or similar business systems;
-   Excellent change management mindset with the ability to handle user resistance, simplify complex system logic, and guide corporate clients through process transformations;
-   Customer-oriented, proactive, and highly organized approach with excellent presentation, communication, and relationship-building skills;
-   Natural curiosity and a problem-solving mindset, with the ability to reverse-engineer technical issues and effectively collaborate with engineering teams to resolve complex implementation challenges involving APIs and integrations;
-   Ability to guide clients through organizational and process change, simplify complex product logic, and act as a trusted implementation advisor.

**Will be a great plus:**

-   Experience implementing or onboarding B2B SaaS customers in the US, UK, or European markets;
-   Understanding of finance, accounting, procurement, or other core business operations;
-   Experience working with ERP systems (such as NetSuite, QuickBooks, Xero), CRM platforms, or other enterprise software;
-   Academic background in economics, finance, management, business, or a related technical field.

**Benefits and Perks:**

-   Fixed schedule: Monday–Friday, from 9am to 6pm GMT+2;
-   Opportunity to work fully remotely;
-   Inclusive international environment;
-   Compensation in USD;
-   Responsive management interested in your growth and long-lasting cooperation.

_\*The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected._

So if you are a proactive **Implementation Consultant** who is passionate about building relationships and driving results — grab the chance to collaborate with us and send your CV in English 💛

_We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law._

_Your personal data will be processed as described in the SupportYourApp_ [_Candidate Privacy Notice_](https://supportyourapp.com/candidate-privacy-notice/)_._

_Internal job code:34Y_

## Apply

[Apply at SupportYourApp](https://apply.workable.com/supportyourapp/j/A701E26EDE/apply)

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