# (English C1) Customer Support Consultant, short-term (remote)

> SupportYourApp · Cape Town, South Africa (Remote) · Contract · Posted 2026-11-06

**Workplace:** remote

**Department:** Customer Support (EN)

## Description

**Who are we?**

**SupportYourApp** is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like Mastercard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world's leading SaaS, software, or hardware solutions?

Join our community as a **Customer Support Consultant on a short-term basis** and unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach.

Excited? Let's see what it takes 💛

**What you will do:**

-   Provide prompt and accurate support to users by resolving tickets in line with project-specific procedures and quality expectations;
-   Follow all guidelines related to tone, accuracy, escalation paths, and ticket categorization as outlined in the SOP;
-   Document all user interactions clearly and professionally within the designated support platform;
-   Perform daily supplemental tasks as assigned to support operational excellence (e.g., knowledge review, internal communications, task reporting);
-   Maintain a strong understanding of project workflows, updates, and service goals;
-   Strive to meet or exceed individual KPIs and project metrics consistently;
-   Reach out to the Team Lead regularly when facing difficulties understanding procedures or handling specific tickets;
-   Communicate openly about availability, workload, and schedule-related concerns;
-   Proactively contribute to a positive and supportive team culture;
-   Follow the assigned shift schedule as distributed by the Team Lead;
-   Submit any schedule-related requests (e.g., shift swaps) directly to the Team Lead for review and approval.

**What you need to succeed in this role:**

-   Excellent written and verbal communication skills in English (C1);
-   Strong attention to detail and commitment to delivering high-quality support;
-   Ability to work independently while following established procedures and service expectations;
-   Reliability in meeting shift schedules and deadlines;
-   Proactive attitude toward learning and continuous improvement;
-   Flexibility and adaptability to process, software, and expectation changes;
-   Previous customer service (email-based) experience;
-   Previous Zendesk experience;
-   Previous experience working with KPIs and expectations;
-   Ability to resolve 80–100 tickets per shift;
-   An Android or Apple device (a smartphone works), required for signing into accounts.

**Benefits:**

-   Schedule: Mon–Fri, 10:00–19:00 or Mon–Fri, 16:00–01:00 (UTC+02:00 time);
-   Opportunity to cooperate fully remotely;
-   Inclusive international environment;
-   Compensation in USD;
-   Balance between project workload and personal time;
-   Responsive leadership interested in your development;
-   Greenhouse conditions for self-development;
-   A culture built on trust, with no time-tracking requirements.

\*The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.

[](http://www.supportyourapp.com/)You can learn more about the company and its culture by visiting our [official website](https://supportyourapp.com/) and social pages on [Facebook](https://www.facebook.com/supportyourapp/), [Instagram](https://www.instagram.com/supportyourapp?igsh=eDJycGdkbnVkMnBr), and [LinkedIn](https://www.linkedin.com/company/supportyourapp/posts/?feedView=all).

So if you're a proactive **Support Specialist** who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us!

Over 1500+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.

Know someone perfect for the role? [Refer them](https://supportyourapp.com/referral/) and get rewarded!

_We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law._

_Your personal data will be processed as described in the SupportYourApp_ [_Candidate Privacy Notice_](https://supportyourapp.com/candidate-privacy-notice/)_._

## Apply

[Apply at SupportYourApp](https://apply.workable.com/supportyourapp/j/D20902D026/apply)

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