# (fluent English) Customer Support Consultant (Future Openings, EU)

> SupportYourApp · Sofia, Bulgaria (Remote) · Contract · Posted 2026-07-30

**Workplace:** remote

**Department:** DPWS

## Description

**Who are we?**

**SupportYourApp** is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Right now, we’re expanding our **talent bench** — a pool of skilled **Customer Support Consultants** who want to grow with us and be the first in line when new projects open.  
If you’re ready to join a multicultural, multilingual community and grow professionally while working from home, this could be your next step.

**What you will do:**

-   Deliver outstanding customer support via emails;
-   Build strong and lasting customer relationships;
-   Keep up with evolving tools and technology;
-   Handle sensitive customer data with care and security;
-   Apply the latest and greatest customer happiness practices;
-   Maintain deep understanding of client solutions and meet KPI;
-   Communicate with developers and cross-functional specialists.

**What you need to succeed in this role:**

-   **Excellent English** communication skills (at least C1 for both spoken and written);
-   At least 6 months experience in customer support is a **must;**
-   Tech-savvy, able to test and troubleshoot basic technical issues;
-   Strong analytical thinking and research skills;
-   Positive, proactive and responsible attitude;
-   Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload).

**Will be a great plus:**

-   Experience with CRM systems.

**Benefits:**

-   Fixed schedule: Monday–Friday, 9 AM–5 PM CET;
-   Opportunity to work **fully remotely within the EU;**
-   Inclusive international environment;
-   Compensation in USD;
-   Rewards for referring friends;
-   Balance between project workload and personal time, but also – internal health policy;
-   Responsive leadership interested in your development and long-lasting cooperation;
-   Greenhouse conditions for self-development;
-   A culture built on trust, with no time-tracking requirements.

\*The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.

[](http://www.supportyourapp.com/)You can learn more about the company and its culture by visiting our [official website](https://supportyourapp.com/) and social pages on [Facebook](https://www.facebook.com/supportyourapp/), [Instagram](https://www.instagram.com/supportyourapp?igsh=eDJycGdkbnVkMnBr), and [LinkedIn](https://www.linkedin.com/company/supportyourapp/posts/?feedView=all).

So if you're a proactive **Support Specialist** who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us!

Over 1500+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.

Know someone perfect for the role? [Refer them](https://supportyourapp.com/referral/) and get rewarded!

_We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law._

_Your personal data will be processed as described in the SupportYourApp_ [_Candidate Privacy Notice_](https://supportyourapp.com/candidate-privacy-notice/)_._[](http://www.supportyourapp.com/)

## Apply

[Apply at SupportYourApp](https://apply.workable.com/supportyourapp/j/E3DF64CC27/apply)

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