# Onboarding Manager

> Sur · Buenos Aires, Argentina (Remote) · — · Posted 2026-02-27

**Workplace:** remote

## Description

As the Onboarding Manager, you will be responsible for ensuring that customers experience a seamless, high-performing, and brand-aligned shopping journey. This role supports day-to-day eCommerce operations, store optimization, and cross-functional coordination to drive performance and customer satisfaction.

### Key Responsibilities

-   Lead onboarding for new ecommerce clients, overseeing Shopify setup, configuration, and launch readiness to ensure a successful implementation.
-   Act as the primary point of contact during the onboarding phase, providing clear communication, structured timelines, and proactive follow-up.
-   Support clients with order, platform, and account-related questions, ensuring timely and professional resolution of inquiries.
-   Partner cross-functionally with Customer Success and Sales teams to ensure alignment, continuity of service, and long-term client satisfaction.
-   Manage multiple onboarding projects simultaneously in a fast-paced, high-volume ecommerce environment while meeting established timelines.
-   Identify workflow inefficiencies and recommend process improvements to enhance onboarding effectiveness and overall client experience.
-   Document onboarding processes, client requirements, and key milestones to support operational consistency and scalability.

## Requirements

-   C1/C2 level English proficiency or equivalent.
-   4+ years hands on experience with Shopify
-   5-10 years of experience in eCommerce customer success or onboarding
-   Experience supporting mid-to-large ecommerce businesses (ideally $50M+ annual revenue) or working within sophisticated, process-driven organizations.

## Benefits

-   Salary: $1500-$2500 USD/month 
-   Full-time contractor engagement
-   PTO + holidays
-   Fully remote role

## Apply

[Apply at Sur](https://apply.workable.com/surglobal/j/A1CAE3EDDF/apply)

---
Powered by [Workable](https://www.workable.com)