# MSP Team Lead

> SWK Technologies · United States (Remote) · Full-time · Posted 2026-09-24

**Salary:** USD 85,000–100,000

**Workplace:** remote

**Department:** MCS

## Description

SWK Technologies is seeking an experienced **Team Lead** to oversee our Support Services team. This role combines technical expertise, leadership, and customer service excellence to ensure an outstanding support experience for our clients.

You will lead a team of IT professionals, manage client communications, drive process improvements, foster a positive team culture, and uphold best practices in customer support.

**Qualifications:**

-   Experience supporting Microsoft 365
-   Strong knowledge of Azure, InTune, EntraID
-   Experience with ticketing systems, specifically Halo PSA
-   Experience troubleshooting printers and related hardware
-   Strong written and verbal communication skills
-   Proven leadership and IT support experience

As part of our remote-first team, you'll collaborate with talented technology professionals, participate in weekly tech discussions, contribute to service improvements, and help shape a culture of learning, teamwork, and innovation.

**Join SWK Technologies and make a meaningful impact on our team, our clients, and our continued growth.**

## Requirements

-   Proven experience in a customer support management role within a technology or software organization
-   Strong leadership skills with the ability to motivate and manage a team effectively
-   Experience with support ticketing systems and CRM tools
-   Ability to learn new processes quickly and identify areas of improvement
-   Clear, articulate and concise communications both written and verbal

## Benefits

-   Health Care Plan (Medical, Dental & Vision)
-   Retirement Plan (401k, IRA)
-   Life Insurance (Basic, Voluntary & AD&D)
-   Paid Time Off (Vacation, Sick & Public Holidays)
-   Work From Home

## Apply

[Apply at SWK Technologies](https://apply.workable.com/swk-tech/j/76DA60F589/apply)

---
Powered by [Workable](https://www.workable.com)