# Tier III Engineer

> SWK Technologies · United States (Remote) · Full-time · Posted 2026-06-12

**Salary:** USD 90,000–110,000

**Workplace:** remote

**Department:** MCS

## Description

We are a growing managed services provider looking for an experienced Escalation & Project Engineer to join our engineering team. This is a senior-level, client-facing technical role that sits at the intersection of complex problem-solving and project delivery. You will serve as a primary escalation point for our support teams and own the technical execution of infrastructure and cloud projects. 

This is not an entry-level position. We are looking for someone who has worked in the trenches of an MSP environment, understands the pace and expectations that come with it.

This is a remote-first position. We have a preference for candidates located in the North New Jersey area for occasional on-site client visits and team collaboration, but will consider strong candidates elsewhere. 

What You'll Do:

-   Act as a senior escalation resource for the NOC and support teams, resolving complex tickets that require deeper expertise or administrative access 

-   Lead and execute client-facing infrastructure and cloud projects including migrations, deployments, and environment buildouts 

-   Manage and administer Azure environments across a diverse client base, including IaaS, Azure AD/Entra ID, and M365 integration 

-   Communicate directly with clients on escalated issues and active projects, setting expectations and providing clear status updates 

-   Collaborate with the engineering team on process improvements, documentation, and knowledge transfer 

-   Contribute to post-incident reviews and root cause analysis 

-   Support internal initiatives including tooling improvements and platform administration

## Requirements

-   5+ years of hands-on IT experience, with meaningful time spent in an MSP or similar multi-client environment 

-   Demonstrated experience managing Azure workloads in production (IaaS, Entra ID, Azure Networking, Azure Monitor, etc.) 

-   Strong working knowledge of Windows Server, Active Directory, and networking fundamentals (DNS, DHCP, firewall, VPN) 

-   Experience with firewall administration (SonicWall preferred) 

-   Experience with M365 administration (Exchange Online, Teams, SharePoint, Defender) 

-   Ability to manage multiple concurrent client engagements without losing the details 

-   Strong written and verbal communication skills

-   Self-directed and comfortable working remotely without close supervision
-   Additional Qualifications that are good to have:

-   Microsoft certifications (AZ-104, AZ-305, or similar) 

-   Experience with PSA and RMM tools (HaloPSA, NinjaRMM, Auvik, etc.) 

-   Familiarity with virtualization platforms (Hyper-V, VMware) 

-   PowerShell scripting for automation and administration 

-   Background in change management processes or ITIL fundamentals

## Benefits

-   Full time role in a remote first workplace
-   Dental, Life, Medical, Retirement, Vision
-   The salary range for this role is $90,000-$110,000 annually

## Apply

[Apply at SWK Technologies](https://apply.workable.com/swk-tech/j/8F1259E12E/apply)

---
Powered by [Workable](https://www.workable.com)