# Guest Relations Manager Luxury Collection Marriott Zakynthos

> SWOT Hospitality Management Company · Zakinthos, Greece · — · Posted 2025-12-08

**Workplace:** on_site

**Department:** FO

## Description

**SWOT Hospitality** is looking to recruit

**Guest Relations Manager**

on behalf of Hymnos _Luxury Collection Marriott Zakynthos_

**About the role:**

-   Serve as the primary point of contact for all guests, ensuring a warm and welcoming experience while managing guest grievances and complaints professionally and efficiently.
-   Demonstrate a thorough understanding of the hospitality industry, advising team members on the unique standards and service excellence expected from a Luxury Collection property.
-   Utilize guest feedback, engagement surveys, and satisfaction ratings to proactively adapt services and operational processes, enhancing overall guest satisfaction.
-   Foster and maintain relationships with guests, ensuring personalized experiences tailored to individual preferences, thereby maximizing guest loyalty.
-   Work collaboratively with all hotel departments, effectively communicating any issues related to guests or operations to ensure swift resolutions.
-   Conduct regular outreach to returning guests to reinforce relationships and create a sense of belonging among patrons.
-   Lead and train the guest relations team, promoting a culture of service excellence that aligns with Luxury Collection standards.
-   Manage the welcome and farewell processes, ensuring all guests feel valued and special throughout their stay.

## Requirements

-   Proven experience in a luxury guest relations role, preferably within high-end hotel brands.
-   Exceptional communication and interpersonal skills, with a genuine passion for hospitality.
-   Ability to think quickly and remain calm in high-pressure situations.
-   Strong leadership skills with experience in training and developing staff.
-   Proficiency in utilizing feedback systems and guest satisfaction tools.
-   Fluency in multiple languages is an advantage.
-   Flexibility to work various shifts, including evenings and weekends, as required by the hotel operations.

## Benefits

-   Dynamic, Friendly and Supportive working environment
-   Opportunities for career development within the company
-   Competitive salary
-   Work with the best professionals in tourism industry
-   Accommodation & Meals

**why SWOT…**

-   We are leading Hospitality Management Company in Greece and an approved white flag operator of Hyatt, Marriot International, Accor Hotels, Hilton, Nikki Beach, Worldwide and IHG Hotels & Resorts.
-   We are laser focused on hospitality strategic and financial advisory with an impeccable trach record.
-   We will give you the opportunity to work with the best practitioners from Greek hospitality market.
-   We offer stability and career prospects in a transparent working environment.
-   We work with the best professionals in the tourism industry.

## Apply

[Apply at SWOT Hospitality Management Company](https://apply.workable.com/swot-hospitality-management-company/j/157C9778C6/apply)

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