# Guest Relations Manager in a new project in Milos

> SWOT Hospitality Management Company · Milos, Greece · — · Posted 2026-03-11

**Workplace:** on_site

**Department:** FO

## Description

**SWOT Hospitality** is looking to recruit

**Guest Relations Manager**

for an exciting new project in Milos

**About the role:**

-   Serve as the primary point of contact for guests, delivering exceptional service and creating memorable experiences tailored to individual preferences.
-   Develop and implement guest relations strategies that foster loyalty and enhance satisfaction, leveraging guest feedback and engagement metrics to improve services.
-   Build and maintain relationships with guests, ensuring personalized interactions and timely responses to inquiries and concerns.
-   Collaborate with all departments to ensure seamless communication and delivery of services that meet the hotel's high standards.
-   Conduct regular evaluations of guest experiences and address any challenges promptly and efficiently, ensuring that all guests feel valued and heard.
-   Oversee the welcome and farewell of guests, creating a warm, inviting atmosphere that enhances their overall stay.
-   Lead and train the guest relations team, instilling a culture of service excellence that aligns with the vision of the new project.
-   Stay updated with the latest service trends and hospitality innovations to implement best practices within the new establishment.

## Requirements

-   Demonstrated experience in a guest relations or equivalent role, ideally within the luxury or boutique hotel sector.
-   Strong understanding of the hospitality market, particularly in Greece or the surrounding region.
-   Excellent interpersonal and communication skills, capable of building rapport with a diverse clientele.
-   Proactive and self-motivated, with a results-oriented mindset and a passion for exceptional service delivery.
-   Ability to work collaboratively within a team and across departments to achieve common goals.
-   Flexibility and adaptability to thrive in a dynamic, fast-paced environment while managing multiple tasks.
-   Commitment to continuous improvement and a strong desire to meet and exceed guest expectations.

## Benefits

-   Dynamic, Friendly and Supportive working environment
-   Opportunities for career development within the company
-   Competitive salary
-   Work with the best professionals in tourism industry
-   Accommodation & Meals

**why SWOT…**

-   We are leading Hospitality Management Company in Greece and an approved white flag operator of Hyatt, Marriot International, Accor Hotels, Hilton, Nikki Beach, Worldwide and IHG Hotels & Resorts.
-   We are laser focused on hospitality strategic and financial advisory with an impeccable trach record.
-   We will give you the opportunity to work with the best practitioners from Greek hospitality market.
-   We offer stability and career prospects in a transparent working environment.
-   We work with the best professionals in the tourism industry.

## Apply

[Apply at SWOT Hospitality Management Company](https://apply.workable.com/swot-hospitality-management-company/j/5857EEEB1E/apply)

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