# Front Office Manager The Fiction Athens

> SWOT Hospitality Management Company · Marousi, Greece · — · Posted 2026-10-14

**Workplace:** on_site

**Department:** FO

## Description

SWOT Hospitality is seeking an experienced and guest-oriented **Front Office Manager** to lead our Front Office team and ensure the smooth and efficient operation of the department.

The ideal candidate will have a strong background in hotel operations, excellent leadership skills, and a genuine passion for delivering exceptional guest experiences. As a key member of the hotel's management team, the Front Office Manager will be responsible for overseeing all front desk operations, maximizing guest satisfaction, and ensuring the highest standards of service.

### Key Responsibilities

-   Oversee the daily operations of the Front Office, including Reception, Concierge, Guest Relations, and Night Audit, as applicable.
-   Lead, motivate, and develop the Front Office team, ensuring high standards of professionalism and service.
-   Ensure a seamless guest journey from pre-arrival to departure, handling guest requests and complaints efficiently.
-   Monitor guest satisfaction scores, online reviews, and feedback, implementing improvements where necessary.
-   Manage room allocations, arrivals, departures, VIP guests, and special requests.
-   Coordinate closely with Housekeeping, Reservations, Sales, and other departments to ensure smooth hotel operations.
-   Monitor occupancy, room availability, and Front Office performance, supporting revenue optimization initiatives.
-   Ensure accurate billing, cash handling, shift handovers, and compliance with hotel policies and procedures.
-   Prepare staff schedules, manage departmental costs, and ensure optimal staffing levels.
-   Train and coach team members, supporting their professional development and performance.
-   Ensure compliance with health and safety regulations and company standards.

## Requirements

-   Previous experience in a Front Office Manager or Assistant Front Office Manager position, preferably in a city hotel.
-   Strong leadership, organizational, and problem-solving skills.
-   Excellent communication and interpersonal skills.
-   A guest-focused mindset with a strong commitment to service excellence.
-   Good knowledge of hotel PMS systems and Microsoft Office.
-   Fluency in English; additional languages will be considered an advantage.
-   Ability to work effectively in a fast-paced environment and manage multiple priorities.
-   Strong commercial awareness and understanding of hotel operations.

## Benefits

-   The opportunity to join a professional and dynamic hospitality team.
-   A competitive remuneration package based on qualifications and experience.
-   Opportunities for professional development and career progression.
-   A collaborative working environment within an established hotel operation.

## Apply

[Apply at SWOT Hospitality Management Company](https://apply.workable.com/swot-hospitality-management-company/j/5E7349DAC5/apply)

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