# Front Office Manager Nirema Samos Hotel & Spa - MGallery Collection by Accor

> SWOT Hospitality Management Company · Samos, Greece · — · Posted 2026-10-20

**Workplace:** on_site

**Department:** FO

## Description

SWOT Hospitality is seeking an experienced and service-oriented **Front Office Manager** for Nirema Samos Hotel & Spa – MGallery Collection by Accor to lead the Front Office team and oversee all front desk operations, ensuring a seamless and personalized guest experience in line with the standards of luxury hospitality.

The ideal candidate will be a confident and approachable leader with a strong background in upscale or luxury hotels, excellent organizational skills, and a genuine passion for guest relations. The successful candidate will play a key role in creating memorable guest experiences while ensuring operational efficiency, team performance, and high levels of guest satisfaction.

### Key Responsibilities

-   Oversee all Front Office operations, including reception, guest relations, arrivals, departures, and concierge services, where applicable.
-   Ensure the delivery of exceptional, personalized service in accordance with the hotel's luxury standards and MGallery Collection brand positioning.
-   Lead, supervise, train, and motivate the Front Office team, fostering a culture of professionalism, teamwork, and service excellence.
-   Ensure a smooth and efficient check-in and check-out process, anticipating guest needs and exceeding expectations.
-   Handle guest inquiries, special requests, feedback, and complaints promptly and professionally.
-   Monitor guest satisfaction, online reviews, and service performance, implementing initiatives to continuously improve the guest experience.
-   Manage room allocations, VIP arrivals, special occasions, and guest preferences in coordination with other departments.
-   Work closely with Reservations, Housekeeping, Food & Beverage, and other operational teams to ensure seamless communication and coordination.
-   Monitor occupancy, room availability, and front office performance, supporting revenue optimization and upselling initiatives.
-   Oversee the accurate management of guest profiles, billing, payments, and daily operational reports.
-   Ensure compliance with hotel policies, data protection requirements, health and safety regulations, and brand standards.
-   Prepare staff schedules, manage departmental resources, and contribute to budget control and operational planning.
-   Support the implementation of Standard Operating Procedures (SOPs) and maintain consistent service standards throughout the guest journey.
-   Act as a role model for the team, demonstrating professionalism, discretion, and a strong commitment to luxury hospitality.

## Requirements

-   Previous experience as a Front Office Manager or in a senior Front Office supervisory role, preferably in a luxury or upscale hotel.
-   Strong knowledge of front office operations, hotel procedures, and guest relationship management.
-   Experience with Property Management Systems (PMS); knowledge of hotel systems used within Accor is an advantage.
-   Proven leadership skills and the ability to motivate, develop, and manage a team effectively.
-   Excellent communication, interpersonal, and problem-solving skills.
-   Strong organizational skills and attention to detail.
-   A guest-focused mindset with the ability to anticipate needs and deliver personalized service.
-   Good understanding of room inventory, occupancy management, upselling, and revenue optimization.
-   Fluency in English; knowledge of Greek and additional languages will be considered an advantage.
-   Professional appearance, positive attitude, and the ability to remain calm under pressure.
-   Flexibility to work shifts, weekends, and public holidays according to operational requirements.
-   Willingness to relocate to Samos for the duration of employment, if required.

## Benefits

-   A professional and collaborative working environment within an international hospitality group.
-   Competitive remuneration package based on experience and qualifications.
-   Opportunities for professional development and career progression.
-   Accommodation .
-   The opportunity to contribute to a distinctive luxury hospitality concept and create memorable guest experiences.

## Apply

[Apply at SWOT Hospitality Management Company](https://apply.workable.com/swot-hospitality-management-company/j/66A5E037CD/apply)

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